Customer Success Partner
📋 Role Overview & Responsibilities
About Persistent
We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $291.71M revenue in Q2FY24, delivering 14.1% Y-o-Y growth. Our 22,800+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We’re also pleased to share that Persistent won the 2023 Golden Peacock Award for Excellence in Corporate Governance within the IT sector. Acknowledging our cloud expertise, we were named a Challenger in the 2023 Gartner® Magic Quadrant™ for Public Cloud IT Transformation Services. Throughout this market-leading growth, we’ve maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would recommend working at Persistent to a friend.
About Position
Role: Customer Success PartnerLocation: Denver, COExperience: 12+ yearsJob Type: Full Time
About the position
This role is for you if:Proven work experience as a Customer Success Manager or similar roleExceptional ability to communicate and foster positive business relationshipsAbility to interact, converse and ideate with CTOs, CEOs, VPs and IT DirectorsAccountability and personal organization are essentialSolid understanding of software engineering processes Experience in managing a diverse group according to company standards
Key Responsibilities includeResponsible for building and developing long-term relationships with DaVita, connecting with key business executives and stakeholders.Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.Operate as the lead point of contact for any and all matters specific to DaVitaEnsure the timely and successful delivery of Persistent solutions according to customer needs and objectivesCommunicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholdersForecast and track key account metricsGrow DaVita business for Persistent across Technology Services. Identify and grow opportunities within existing accounts and collaborate with Sales specialists and cross functional teams for up-sell and cross-sell Persistent servicesResponsible for contract renewals, customer engagement and high customer satisfactionKeeping a close track on clients' business strategies/feedback, market trend, competitive landscape and operating methods for constants business improvement.Expertise in dealing with variety of sales situations & acquire clients on "value based selling".
Benefits:salary and benefits packagefocused on talent development with quarterly promotion cycles and company-sponsored higher education and certificationsto work with cutting-edge technologiesengagement initiatives such as project parties, flexible work hours, and Long Service awardshealth check-upscoverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Our company fosters a values-driven and people-centric work environment that enables our employees to:
Unlock global opportunities to work and learn with the industry’s bestAccelerate growth, both professionally and personallyImpact the world in powerful, positive ways, using the latest technologiesEnjoy collaborative innovation, with diversity and work-life wellbeing at the core
Let’s unleash your full potential at Persistent - persistent.com/careers“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
Frequently Asked Questions
How do I apply for the Customer Success Partner position at Persistent Systems? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Persistent Systems without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Denver, CO with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →