Complaint Handling Operations Investigator
📋 Role Overview & Responsibilities
Job Title
Complaint Handling Operations Investigator
Job Description
This is an awesome opportunity to play a key role in investigating and resolving customer complaints related to allegations of product defect.
Your role
Work with a variety of diverse persons within the company such as Engineers, Scientists, Clinical Specialists, Field Service & Application Engineers, and Manufacturing personnel to facilitate the complaint handling process globally.Completes initial assessment of reportability and escalates to manager to determine action, when necessary.Analyzes complaint data, gathers additional data as needed, and partners cross functionally to share feedback to the development and manufacturing teams on potential product improvements, product defects, and safety evaluations, and resolves complaints.
You're the right fit if:
Bachelor’s degree in bio medical, engineering, healthcare, nursing or related technical degree with 0 - 1 years of experience; OR Bachelor’s degree with 1+ years of experience in a medical device or regulated industry.Your skills include a basic understanding of CAPA, as well as global medical device regulations, requirements, and standards such as 21 CFR Parts 803, 806, and 820, ISO13485, and ISO9001.You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.You’re an awesome communicator who is keen to follow up on and resolve complaints as well as follow up with end user/customer via complaint submitter when needed.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.Discover our rich and exciting history.Learn more about our purpose.Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Pittsburgh, PA. or Nashville, TN. or Cambridge, MA., Maple Grove, MN. Orlando, FL. USA
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
Frequently Asked Questions
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This position is located in Pittsburgh, PA with potential relocation and sponsorship assistance depending on candidate qualifications.
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