Assistant General Manager

General SummaryAt PHILLIPS Management, student housing is more than a career; it's an opportunity to make a profound impact on the lives of tomorrow's leaders. Your work here has the potential to inspire, guide, and empower unique individuals, setting them on a path to greatness. To us, being providers of student housing is both a great responsibility, and a great privilege. As our Assistant General Manager, you will be helping to guide a multimillion-dollar real estate asset to high occupancy rates and operational success through customer satisfaction, leadership, goal setting/management, and community connection.

What You’ll Do (Including but not limited to)Facility Management: You will work with leasing, maintenance and corporate team members to ensure the community is well kept and holding value. This includes property inspections, project management, vendor management, and more.Leadership Meetings: You will regularly connect with your fellow supervisors and corporate team members to ensure the property is running smoothly.Direct the Team: You will help direct the leasing team, setting expectations for the day, week, month, or year. This includes detailed sales goals, providing clarity on what items to prioritize, or reminders for any upcoming events or projects.Hospitality: Ensure that hospitality and customer service are the top priority by greeting residents who come into our office and assisting with calls. You will follow up with residents and guarantors who have requested to speak with you. Respond to incidents that may have occurred. Schedule any necessary meetings.Finance Management: With access to our full suite of software systems and resources, you will oversee various financial aspects of the property. This includes delinquency management, rent collection, purchase orders, invoicing, and vendor payments.Events/Campus/Marketing: In the world of Student Housing Management, ‘routine’ is a word we don’t encounter often. Maybe you’re game planning our next resident event with your team. Or stopping by campus to connect with university officials. Our community shares a customer base with some cool local businesses. Let your creativity take center stage here.

Experience You BringStrong customer service skills with experience in customer-facing roles.Excellent organizational skills, including the ability to manage time and prioritize effectively.Bachelor's degree in business, administration, finance, accounting, or a related field preferred.Background in management preferred.Enthusiasm for the local community, property, company, and sales goals.Working knowledge of software platforms such as Slack, Asana, Google Suite, and more.

Who You AreAccountable: You’re able to make sound judgment calls in the best interest of the customer, the business and the team and take full ownership of your team’s choices & actions. You strive to deliver on your commitments and deliver results consistently. When a mistake is made, you communicate openly and transparently, taking responsibility while also seeking solutions. Integrity is important to you.Resilient: You have a track record of being able to overcome challenges. When faced with an obstacle or stress, you are able to maintain composure and integrity so that your team is able to rely on you. You remain flexible amidst competing priorities and adapt to the fast-paced environment while rallying the team with positivity.Ambitious: You embrace friendly competition as a means for personal and professional growth, showing enthusiasm for a fast-paced environment. You consistently seek opportunities to outperform benchmarks and surpass goals.Involved: You are engaged in your local community, consistently working to create partnerships and foster relationships. You encourage and support your team to find and build their networks as well.Articulate: You have highly developed emotional intelligence allowing you to navigate difficult and complex conversations with ease. You are able to convey complex ideas and directions with clarity and precision. Allowing you to convey your thoughts and opinions persuasively in a leadership role.Proactive: You take initiative without waiting for direction, identifying opportunities and challenges ahead of time. You’re able to anticipate needs, set goals, and take decisive actions to drive progress and achieve objectives. You seek out new opportunities for growth and improvement, consistently demonstrating a strong sense of ownership and leadership.PHYSICAL REQUIREMENTSMust be able to stand/walk for extended periods of time.Must be able to reach overhead, bend, squat, kneel and carry items for extended periods of time.Must be able to walk up and down a staircase for extended periods of time.

Compensation & Benefits PackageThe base salary range for this position is between $40,000-$45,000. This amount is supplemented by an annual bonus, biweekly milestone bonuses, and biweekly commission payouts. Combined, these bonuses can add up to an additional $10,000+ annually. Additional benefits such as employer-sponsored health insurance and rental discounts can take the total compensation package for this position over $80,000. Offering a rewarding opportunity for ambitious individuals looking to thrive in our dynamic work environment. Additional benefit information listed below.Paid Time Off (PTO): Enjoy a minimum of 2 weeks (80 hours) of personal leave during your first year as a Full-Time team member. It's your time to recharge and make memories. An additional 2 weeks (80 hours) of sick leave is also available to you each year.Holidays Off: Celebrate life's moments with 18 PAID holidays each year. Spend quality time with loved ones and savor those special moments. No PTO required.Parental Leave: Both Maternity and Paternity Leave options available. Both fully paid!Employer-Sponsored Health Insurance: PHILLIPS Management covers 100% of the monthly health insurance premiums for all full-time team members. Saving you $6,683 annually.Insurance: Team members are able to enroll in health, dental, vision and life insurance plans through PHILLIPS.Retirement Planning: Take charge of your tomorrow and enroll in a SimpleIRA Plan. After 1 year PHILLIPS matches your eligible contributions up to 3% of your annual salary.Rental Discount: Managers living on property have access to a 100% rental discount.This list is not comprehensive! If you are curious about what else we have to offer, feel free to ask during the interview process.