Ld Patient Access Rep

Ld Patient Access Rep Apply! Apply! Position Details

Department: PCH-NW | Hospital Registration

Category: Patient Access

Location: Glendale

Employee Type: Regular

Posting #: 831299

Posted On: 4/17/2024

Position Summary

The Lead Patient Access Representative performs efficient and orderly registration of all patients. Acts as a primary liaison for patients receiving professional and hospital services at Phoenix Children's Hospital. Serves in an area specific leadership role. Facilitates communication of operation policies and procedures to Patient Access Representatives.

Position Duties

Conducts training with staff to ensure that staff understands registration process, insurance verification, treatment authorization process, requirements, and mechanisms. Ensures that staff is oriented to the Job Expectations so they may fully carry out their responsibilities. Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for PCH. Maintains sufficient knowledge of payers to ensure accurate and timely billing and compliance with all federal, state, and contractual laws and agreements. Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels. Provides input regarding staff performance to the Supervisor of PCMG Patient access such that he/she can review employees' performance annually and can take corrective actions when necessary. Resolves problems with internal and external clients. Involves other supervisors and department managers as necessary. Serves as a leader and assists with quality and productivity management processes. Thoroughly understands the front end registration modules in Vision and AMPFM and communicates with IT to ensure the system is used accurately and efficiently and is updated when necessary and possible. Understands the job expectations of Patient Access Representative. Fills in for staff, as necessary. Performs all functions of Patient Access Representative as required. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by

Offering the most comprehensive care across ages, communities and specialtiesInvesting in innovative research, including emerging treatments, tools and technologiesAdvancing education and training to shape the next generation of clinical leadersAdvocating for the health and well-being of children and families

Values

We place children and families at the center of all we doWe deliver exceptional care, every day and in every wayWe collaborate with colleagues, partners and communities to amplify our impactWe set the standards of pediatric healthcare today, and innovate for the futureWe are accountable for making the highest quality care accessible and affordable

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Position Qualifications Please review the following qualifications and specify whether you meet each of the requirements listed.

Education Do you meet this requirement?

Associate's Degree in healthcare, business or related field OR the equivalent combination of education and experience.

Required

Yes No

Experience Do you meet this requirement?

AMPFM or Misys platform experience.

Preferred

Yes No

Special Skills Do you meet this requirement?

Ability to speak and write Spanish.

Preferred

Yes No

Physical Requirements & Occupational Exposure/Risk Potential

Physical Requirement - Climbing - Occasionally Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently Physical Requirement - Hearing - Constantly Physical Requirement - Pushing/pulling - Frequently Physical Requirement - Reaching - Frequently Physical Requirement - Sitting - Frequently Physical Requirement - Standing - Frequently Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally Physical Requirement - Talking - Constantly Physical Requirement - Tasting/smelling - Constantly Physical Requirement - Walking - Constantly Physical Requirement - Near Vision - Occasionally Physical Requirement - Far Vision - Occasionally Physical Requirement - Color Discrimination - Constantly Physical Requirement - Use of keyboard, mouse and/or computer equipment - Occasionally Physical Requirement - Lift up to 35 pounds without assistance - Occasionally Physical Requirement - Lift more than 35 pounds without assistance - Occasionally Occupational Exposure/Risk Potential - Inside office environment - Applicable Occupational Exposure/Risk Potential - Confined areas - Applicable Occupational Exposure/Risk Potential - Extreme noise levels - Applicable Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable

I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply

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