Mgr, Administrative Systems

Mgr, Administrative Systems Apply! Apply! Position Details

Department: CORP | IT Development & Admin Systems

Category: Director/Management

Location: Phoenix

Employee Type: Regular

Posting #: 831295

Posted On: 4/17/2024

Position Summary

The Manager, Administrative Systems provides leadership, coordination and organization to support the activities and operations of the Administrative Systems team within the IT department. Administrative systems include, but are not limited to finance, HR, payroll and supply chain systems. Key areas of focus are providing robust production support, implementing new technology solutions and providing excellent customer service for Administrative systems.

Position Duties

Manages the Administrative Systems team. Determines staffing requirements for teams work activities. Hires and trains new staff. Supervises direct reporting staff according to overall company policy. Sets employee goals and objectives on an annual basis. Develops staff to maximize potential by meeting with staff one on one regularly. Monitors staff performance including regular performance reviews. Prioritizes and delegates work duties to staff. Allocates use of available resources between projects and production support. Monitors and assists staff with work progress. Participates in departmental strategic and budget planning processes. 11. Communicates organizational news and updates with staff. 12. Consistently Accountable. 13. Consistently Self-Directed. 14. Consistently produces quality work product. 15. Consistently demonstrates a collaborative communication style. Leads and coordinates Administrative Systems production support. Provides high quality customer service through courteous and professional communication. Supports and maintains effective relationships by means of consistent follow-up and documentation. Provides production support of Administrative Systems including routine maintenance, administration, upgrades, custom software development, as well as help desk ticket resolution. Works closely with staff and customers to anticipate, plan, and prioritize system functionality changes. Serves as point of contact with vendors for systems-related questions and issues. Develops and maintains system documentation. Plans and coordinates upgrades and patching. Diagnoses, troubleshoots and resolves problems and coordinates with external support from vendors and internal resources when necessary. Develops detailed work plans, schedules, estimates, resource plans, and status reports and is responsible for ensuring adherence to quality standards. Provides individual and/or group instruction and training to staff and customers. Assists in the development of standard operating procedures, operating and service level agreements, and customer service guidelines. 11. Analyzes business and user needs, documents processes and requirements, and translates into appropriate designs and specifications. Leads or participates in their implementation, testing, and validation in collaboration with customers and vendors. Leads and coordinates Administrative Systems projects and implementations. Act as a change agent and drive organizational change and improvements related to new technology being implemented. Identify and document legacy system and all related systems (upstream/ downstream), performing fit/gap analysis to ensure all existing functionality is accounted for in the new technology being implemented. Translate new desired functional requirements into technical specifications to ensure new technology being implemented supports long-term goals. Assists with the design and configuration of new technology being implemented applications, handle data interface design and configurations, and ensures business rules data format, field validation, and data loads are correct. Document application specifications and configurations and create project plans for future updates. Communicate regularly with the application and support analysts, identifying open issues and impacts on time lines. Conducts analysis for other departments when necessary with respect to project deliverables. Ensure all implementation project tasks are completed in a timely and accurate manner to the satisfaction of the user community and are within allocated budget amounts. Assist in determining resource requirements for project plans. Prioritize and manage multiple priorities and deadlines across many competing and concurrent tasks. 11. Executes projects in accordance with the methodologies and processes put in place by the Project Management Office. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by

Offering the most comprehensive care across ages, communities and specialtiesInvesting in innovative research, including emerging treatments, tools and technologiesAdvancing education and training to shape the next generation of clinical leadersAdvocating for the health and well-being of children and families

Values

We place children and families at the center of all we doWe deliver exceptional care, every day and in every wayWe collaborate with colleagues, partners and communities to amplify our impactWe set the standards of pediatric healthcare today, and innovate for the futureWe are accountable for making the highest quality care accessible and affordable

Apply for this position?

First Name *

Last Name *

Phone *

Email Address *

Good News! Your email account already has already been registered. Provide your password for quicker access.

Password *

You must login to continue!

Forgot your password? - You may click here to reset it.

Resume Upload *

Note, ONLY 1 attachment will be visible to system per applicant for all applications per active profile. When you upload your resume, our system will attempt to update your profile here, which may overwrite previously completed fields. The attached file is accepted as the resume. It is also allowable to combine both the resume (positioned first in the file) followed by a cover letter into the one file attachment.

Please upload a PDF or DOCX version of your resume. Resumes created in Mac Pages should be exported as PDF before uploading

or drag your file to this box

Are you a current or former employee? *

PCH Network ID

PCH Password

SSN

Again

DOB

×

Desired pay?

How did you hear about this position? College/University Event Direct Mail Employee Referral Internal Transfer Job Board Job Fair Journal Newspaper Open House Professional Association Radio Retained to Agency PCH Website Social Media (FB, Twitter, LinkedIn) Other

Who referred you * Which department do they work in? Do you know their phone number/email?

Position Qualifications Please review the following qualifications and specify whether you meet each of the requirements listed.

Education Do you meet this requirement?

Bachelor's degree in Business, Health Administration, Information Systems or equivalent combination of education and experience.

Required

Yes No

Master's degree

Preferred

Yes No

Experience Do you meet this requirement?

Five or more years of experience in supporting Healthcare Administrative systems.

Required

Yes No

Two or more years of responsible leadership experience in management or supervisory positions.

Required

Yes No

Five or more years of experience in Project Management or leading application implementations.

Required

Yes No

Knowledge of PCH Administrative applications: Lawson, Kronos, GHX, EPSi or other comparable systems.

Preferred

Yes No

Special Skills Do you meet this requirement?

Disciplined, data-driven approach to decision making.

Required

Yes No

Strong project management skills.

Required

Yes No

Demonstrated ability to see the big picture and think strategically while at the same time being thorough and detail oriented.

Required

Yes No

Strong leadership skills and ability to manage by influence.

Required

Yes No

Strong vendor management skills.

Required

Yes No

Excellent oral and written communication skills.

Required

Yes No

Excellent customer service skills.

Required

Yes No

Strong problem analysis and problem solving skills.

Required

Yes No

Demonstrated ability to learn quickly.

Required

Yes No

Demonstrated ability to work in a team environment as well as individually.

Required

Yes No

Physical Requirements & Occupational Exposure/Risk Potential

Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Occasionally Physical Requirement - Hearing - Constantly Physical Requirement - Pushing/pulling - Occasionally Physical Requirement - Reaching - Occasionally Physical Requirement - Sitting - Constantly Physical Requirement - Standing - Frequently Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally Physical Requirement - Talking - Constantly Physical Requirement - Walking - Frequently Physical Requirement - Near Vision - Constantly Physical Requirement - Far Vision - Occasionally Physical Requirement - Color Discrimination - Occasionally Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly Physical Requirement - Lift up to 35 pounds without assistance - Occasionally Occupational Exposure/Risk Potential - Inside office environment - Applicable

I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply

I Agree