Patient Access Rep

Patient Access Rep Apply! Apply! Position Details

Department: PCH-NW | ED Registration

Category: Patient Access

Location: Glendale

Employee Type: Regular

Posting #: 831297

Posted On: 4/17/2024

Position Summary

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children's Hospital. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service. Some travel from site to site may be necessary based on business needs of the department.

Position Duties

Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival. Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system. Courteously answers the telephone and answers all questions in a timely manner. Identifies and refers uninsured and underinsured patients to the Financial Counselor. Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys. Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for PCH. Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner. Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels. Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by

Offering the most comprehensive care across ages, communities and specialtiesInvesting in innovative research, including emerging treatments, tools and technologiesAdvancing education and training to shape the next generation of clinical leadersAdvocating for the health and well-being of children and families

Values

We place children and families at the center of all we doWe deliver exceptional care, every day and in every wayWe collaborate with colleagues, partners and communities to amplify our impactWe set the standards of pediatric healthcare today, and innovate for the futureWe are accountable for making the highest quality care accessible and affordable

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Position Qualifications Please review the following qualifications and specify whether you meet each of the requirements listed.

Education Do you meet this requirement?

High school diploma or equivalent.

Required

Yes No

Associate's Degree in Healthcare, Business or related field.

Preferred

Yes No

Experience Do you meet this requirement?

1 year of related office or retail experience including direct customer contact and service, or equivalent combination of education and experience

Required

Yes No

Electronic Medical Record (EMR) experience.

Preferred

Yes No

AMPFM, Misys, or HIS platform experience.

Preferred

Yes No

Certifications / Licenses / Registries Do you meet this requirement?

Current BLS certification for Healthcare Provider from the American Heart Association.

Preferred

Yes No

Special Skills Do you meet this requirement?

Effective verbal and written communication skills, professional demeanor, team player with a customer-focused attitude.

Required

Yes No

Knowledge of Medical Terminology and ICD-9/CPT codes and an understanding of HIPAA privacy laws.

Preferred

Yes No

Ability to speak and write Spanish.

Preferred

Yes No

Physical Requirements & Occupational Exposure/Risk Potential

Physical Requirement - Climbing - Occasionally Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Occasionally Physical Requirement - Hearing - Frequently Physical Requirement - Pushing/pulling - Occasionally Physical Requirement - Reaching - Occasionally Physical Requirement - Sitting - Frequently Physical Requirement - Standing - Occasionally Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally Physical Requirement - Talking - Frequently Physical Requirement - Tasting/smelling - Occasionally Physical Requirement - Walking - Frequently Physical Requirement - Near Vision - Occasionally Physical Requirement - Far Vision - Occasionally Physical Requirement - Color Discrimination - Occasionally Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly Physical Requirement - Lift up to 35 pounds without assistance - Occasionally Physical Requirement - Lift more than 35 pounds without assistance - Occasionally Occupational Exposure/Risk Potential - Inside office environment - Applicable

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