Pharm Tech Spec - Spec Pharm

Pharm Tech Spec - Spec Pharm Apply! Apply! Position Details

Department: PCH-MAIN | Specialty Pharmacy

Category: Pharmacy

Location: Phoenix

Employee Type: Regular

Posting #: 830102

Posted On: 4/11/2024

Position Summary

The Specialty Pharmacy Technician serves as a primary source of communication with patients, insurance payers, patient support foundations, physician and clinic offices, Specialty Pharmacy Liaisons, drug distributors, and manufacturers. This position assists patients with access to resources to lessen the impact of the specialty drug therapy socially and economically. This position represents the Specialty Pharmacy during initial phone contact by providing patients, patient families, insurance providers, physicians and other providers, clinic and office staff with information pertaining to the filling, processing, reimbursement, payment, and assistance with the provision of specialty pharmaceuticals. This position also handles the technical dispensing duties within the specialty pharmacy and provides support under the supervision of the Specialty Pharmacy Supervisor, ensuring optimal pharmaceutical care. This position reports to the Supervisor of Specialty Pharmacy Services.

Position Duties

Patient Intake, Communication, and Record Keeping Answers incoming calls and correspondence regarding prescriptions, new patients, transfer patients, information calls, patient assistance, and access based on needs and an immediate assessment. Completes patient screening and gathers required information while maintaining patient confidentiality and providing each caller with efficient and excellent customer service. Maintains and updates registration and insurance information, verifies and updates patient’s health, allergies, demographic, and other pertinent information with every applicable call. Answers patient questions and under the guidance of the pharmacist, provides educational materials. Refers all clinical questions regarding prescriptions, drug information, or health matters to a pharmacist. Insurance Billing, Third-Party Audit Support, Accreditation and Regulatory Compliance Navigates insurance plans and accurately bills the appropriate insurance. Includes coordination of benefits with more than one payer, understanding override codes and manual billing. Actively assists with completion of third-party and Medicare claims audits. Performs reconciliation and maintains required level of documentation to ensure compliance with regulations, accreditation, and contractual requirements. Gathers Data, Assists with Financial Reports Performs daily audits, gathers, and documents productivity and sales data used for creation of “Month End” and other required financial reports. Medication Preparation Assists in accurately preparing and labeling specialty medications in accordance with Arizona Board of Pharmacy statutes and rules, and department policy as required to support business needs. Verifies accuracy under the supervision of a Pharmacist prior to dispensing and delivery in accordance with scope of practice and department procedure. Defers to supervising pharmacist when appropriate. Packages and prepares medication orders for delivery to patient home or clinic staff for administration in clinic. Non-sterile Compounding Performs non-sterile compounding of both non-hazardous and hazardous medications per department policy, USP 795 standards, USP 800 standards, Arizona Board of Pharmacy Rules and Regulations and all other applicable regulatory agencies. Accurately completes all compounding records and quality assurance documentation. Ensures that all interim compounding checks and final product verification is performed by a pharmacist. Inventory Management Places orders as required to support maintenance of established inventory levels of specialty medications and supplies. Assists with receipt and stocking of medications and supplies from vendors and manufacturers. Rotates pharmacy inventory and ensures that expired medications and supplies are removed prior to stated expiration date. Reconciles and maintains documentation for medication sales or transfers as required by the Arizona Board of Pharmacy. Quality Assurance Collects, organizes, and evaluates data and information to assist the Specialty Pharmacy Supervisor to proactively identify factors that may affect patient safety, service, quality of care, accreditation, and regulatory compliance. Assists in setting goals for quality assurance and best practices. Verifies accuracy of billing, financial transactions, and documentation to ensure compliance with business best practices and state and federal regulations. Ensures compliance with professional and patient confidentiality standards and requirements. Department Requirements Participates in a variety of department process improvement initiatives, in-service and education programs, and meetings to maintain ongoing competency and awareness of best practices, methods, and techniques. Utilizes departmental training to serve as a trainer for new staff as requested. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by

Offering the most comprehensive care across ages, communities and specialtiesInvesting in innovative research, including emerging treatments, tools and technologiesAdvancing education and training to shape the next generation of clinical leadersAdvocating for the health and well-being of children and families

Values

We place children and families at the center of all we doWe deliver exceptional care, every day and in every wayWe collaborate with colleagues, partners and communities to amplify our impactWe set the standards of pediatric healthcare today, and innovate for the futureWe are accountable for making the highest quality care accessible and affordable

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Position Qualifications Please review the following qualifications and specify whether you meet each of the requirements listed.

Education Do you meet this requirement?

High School Diploma or equivalent.

Required

Yes No

Experience Do you meet this requirement?

Minimum of two (2) years of experience as a Pharmacy Technician II or equivalent training.

Required

Yes No

Prior experience in submitting prior authorizations, claims processing, and preparation of financial reports.

Required

Yes No

Previous experience in a specialty pharmacy or PBM environment.

Required

Yes No

Operational knowledge of drug formularies, tiering and copay concepts.

Required

Yes No

Certifications / Licenses / Registries Do you meet this requirement?

Licensed in the State of Arizona as a Pharmacy Technician.

Required

Yes No

National Certification as a Pharmacy Technician through Pharmacy Technician Certification Board (PTCB) or National Healthcareer Association (NHA)

Required

Yes No

Special Skills Do you meet this requirement?

Proficient with pharmacy information software.

Required

Yes No

Demonstrated ability to work efficiently in a fast-paced environment using multiple computer platforms to achieve accurate results.

Required

Yes No

Demonstrated excellent oral, written and telephone communication skills. Listens, relates, and comfortably collaborates effectively with patients and members of the clinical care team.

Required

Yes No

Ability to work independently and as part of a team to meet assigned goals.

Required

Yes No

Demonstrated ability to deliver superior customer service and work professionally with pharmacists, medical providers, and clinical care team staff in the ambulatory care environment.

Required

Yes No

Demonstrated proficiency in use of computer software, experience with Microsoft Office 365 (or equivalent) and ability to learn new systems.

Required

Yes No

Bilingual in English/Spanish - Preferred but NOT Required

Preferred

Yes No

Physical Requirements & Occupational Exposure/Risk Potential

Physical Requirement - Climbing - Occasionally Physical Requirement - Feeling (sensing textures and temperatures) - Constantly Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly Physical Requirement - Hearing - Constantly Physical Requirement - Pushing/pulling - Occasionally Physical Requirement - Reaching - Frequently Physical Requirement - Sitting - Constantly Physical Requirement - Standing - Constantly Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally Physical Requirement - Talking - Constantly Physical Requirement - Tasting/smelling - Frequently Physical Requirement - Walking - Constantly Physical Requirement - Near Vision - Constantly Physical Requirement - Far Vision - Constantly Physical Requirement - Color Discrimination - Constantly Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly Physical Requirement - Lift up to 35 pounds without assistance - Occasionally Physical Requirement - Lift more than 35 pounds without assistance - Occasionally Occupational Exposure/Risk Potential - Inside office environment - Applicable Occupational Exposure/Risk Potential - Outdoor weather conditions - Applicable Occupational Exposure/Risk Potential - Extreme temperatures - Applicable Occupational Exposure/Risk Potential - Confined areas - Applicable Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable Occupational Exposure/Risk Potential - Radiation exposure - Applicable Occupational Exposure/Risk Potential - Toxic or caustic chemicals - Applicable

I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply

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