Pharmacy Clerk

Pharmacy Clerk Apply! Apply! Position Details

Department: PCH-MAIN | Pharmacy - Retail

Category: Administrative Support

Location: Phoenix

Employee Type: Regular

Posting #: 794226

Posted On: 11/2/2023

Position Summary

This position performs a variety of clerical, administrative and customer service functions to support retail pharmacy operations in accordance with state and federal regulations. This position assists with management of medication and supply inventories, packaging and shipping of orders for home delivery, cashiering, answering and triaging telephone calls, resolving customer service issues, document management and filing and documentation of third-party reimbursement. This position receives supervision of work activities from outpatient pharmacists and outpatient pharmacy leadership; this role does not supervise any other position.

Position Duties

Assists with ordering, receiving, stocking and maintenance of medication and supply inventories; restocks pharmacy areas and orders supplies for departmental use from Materials Management and/or designated vendors as requested. Assists with packaging and processing of medication orders for home delivery and clinic delivery in accordance with regulations and department policy. Assists with cashiering on sales of prescriptions and over-the-counter products, including accessing the pharmacy computer system to determine if a prescription is ready for pick up or delivery. Actively assists with customer service support by answering non-professional telephone inquiries, including receiving a refill request. Triage`s calls in a timely manner to a pharmacist, intern, pharmacy technician or pharmacy technician trainee as appropriate and exhibits PCH Values of excellence in patient care, service and communications at all times. Proactively solves customer service issues independently where appropriate. Assists the Financial Specialist and Patient Care Coordinator with document management, filing and timely documentation of third-party reimbursement. Participates in departmental in-service programs and meetings to maintain ongoing awareness of current practices and procedures and completes assignments to serve as a trainer for new staff as appropriate. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by

Offering the most comprehensive care across ages, communities and specialtiesInvesting in innovative research, including emerging treatments, tools and technologiesAdvancing education and training to shape the next generation of clinical leadersAdvocating for the health and well-being of children and families

Values

We place children and families at the center of all we doWe deliver exceptional care, every day and in every wayWe collaborate with colleagues, partners and communities to amplify our impactWe set the standards of pediatric healthcare today, and innovate for the futureWe are accountable for making the highest quality care accessible and affordable

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Position Qualifications Please review the following qualifications and specify whether you meet each of the requirements listed.

Education Do you meet this requirement?

High School diploma or GED Certificate

Required

Yes No

Experience Do you meet this requirement?

Experience with various types of computer software, including Microsoft Office Suite.

Preferred

Yes No

Experience as a cashier or operation of Point of Sale systems.

Preferred

Yes No

One year customer service experience or combination of experience and education.

Preferred

Yes No

Previous experience as a clerk in a retail service environment.

Preferred

Yes No

Certifications / Licenses / Registries Do you meet this requirement?

None

Required

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Physical Requirements & Occupational Exposure/Risk Potential

Physical Requirement - Climbing - Occasionally Physical Requirement - Feeling (sensing textures and temperatures) - Constantly Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly Physical Requirement - Hearing - Constantly Physical Requirement - Pushing/pulling - Constantly Physical Requirement - Reaching - Constantly Physical Requirement - Sitting - Frequently Physical Requirement - Standing - Frequently Physical Requirement - Stooping/crouching/kneeling/crawling - Frequently Physical Requirement - Talking - Constantly Physical Requirement - Tasting/smelling - Occasionally Physical Requirement - Walking - Constantly Physical Requirement - Near Vision - Constantly Physical Requirement - Far Vision - Constantly Physical Requirement - Color Discrimination - Constantly Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly Physical Requirement - Lift up to 35 pounds without assistance - Frequently Physical Requirement - Lift more than 35 pounds without assistance - Occasionally Occupational Exposure/Risk Potential - Inside office environment - Applicable Occupational Exposure/Risk Potential - Confined areas - Applicable Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable Occupational Exposure/Risk Potential - Toxic or caustic chemicals - Applicable

I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply

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