Supv, ED Patient Access

Supv, ED Patient Access Apply! Apply! Position Details

Department: PCH-NW | ED Registration

Category: Patient Access

Location: Glendale

Employee Type: Regular

Posting #: 831276

Posted On: 4/17/2024

Position Summary

The Supervisor, ED Patient Access works under the direction of the Manager and is responsible for the oversight of 24/7 activities of the Emergency Department Registration function. This position maintains appropriate staffing levels based on historical volume analysis and clinical needs, monitors daily productivity and registration quality, reallocates duties, as needed, to assure timely completion of registrations and admissions, and works with the clinical ED staff and leadership to ensure smooth patient flow and throughput.

Position Duties

Supervises Patient Access staff in the Emergency Department.Actively participates in overseeing and guiding the department staff to include employee selection, training, development, performance evaluations and discipline. Oversees the daily operational activities of the department and assumes responsibility when Manager is not available. Plans and schedules work for the group ensuring proper distribution and completion of assignments. Maintains staff schedules to ensure adequate coverage. Responds to patient fluctuations and assists staff in daily needs; performs the duties of a Patient Access Representative, as needed. Acts as a role model to staff.Actively participates in overseeing and guiding the department staff to include employee selection, training, development, performance evaluations and discipline. Oversees the daily operational activities of the department and assumes responsibility when Manager is not available. Plans and schedules work for the group ensuring proper distribution and completion of assignments. Maintains staff schedules to ensure adequate coverage. Responds to patient fluctuations and assists staff in daily needs; performs the duties of a Patient Access Representative, as needed. Seeks continuous opportunities for growth and improvement.Identifies opportunities for departmental process improvements. Participates in a variety of departmental and hospital educational programs to maintain current skill and competency levels and demonstrates commitment to ongoing personal and professional development. Oversees daily operations of ED Patient Access.Reconciles cash collected on a daily basis with any discrepancies investigated and resolved within 24 hours and reports to the Manager and Director; monitors collections of staff and ensures all registrars are attempting to collect out-of-pocket amounts due at the time of service; and works with financial counseling, vendor and government liaisons to assist all self-pay patients in obtaining coverage and/or securing payment, payment arrangements, or financial assistance. Maintains department manuals and reference materials; communicates and implements updates and requirements on a timely basis. Provides information for reporting by compiling department statistics, generating productivity reports, performing QA audits to assess accuracy and compliance, and monitoring KPI's. Ensures that staff provide appropriate documentation of registration related activities in the system; and reviews data prior to submission of government agencies to ensure accuracy. Responds to patient fluctuations and assists staff in daily needs; performs the duties of a Patient Access Representative, as needed. Contributing to team efforts and using appropriate conflict management skills proactively to resolve interdepartmental and interdepartmental grievances/concerns. Evaluating staff performance and making recommendations for promotions and disciplinary action. Providing fiscal management by developing and recommending department operating budget as instructed and insures compliance. Evaluating and justifying equipment and supply needs. Facilitates and organizes regular staff meetings for the purpose of communicating new policies, procedures, equipment, and unit and organizational concerns. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by

Offering the most comprehensive care across ages, communities and specialtiesInvesting in innovative research, including emerging treatments, tools and technologiesAdvancing education and training to shape the next generation of clinical leadersAdvocating for the health and well-being of children and families

Values

We place children and families at the center of all we doWe deliver exceptional care, every day and in every wayWe collaborate with colleagues, partners and communities to amplify our impactWe set the standards of pediatric healthcare today, and innovate for the futureWe are accountable for making the highest quality care accessible and affordable

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Position Qualifications Please review the following qualifications and specify whether you meet each of the requirements listed.

Education Do you meet this requirement?

Associates Degree in health care, business or related field OR the equivalent combination of education and experience.

Required

Yes No

Bachelor's degree in health care or closely related field

Preferred

Yes No

Experience Do you meet this requirement?

Four (4) or more years of experience in a hospital patient access setting that includes experience with computerized patient management and/or billing system(s).

Required

Yes No

Previous experience in a supervisory or lead position in a health care setting

Required

Yes No

Supervisory experience in a hospital emergency room/department

Preferred

Yes No

Special Skills Do you meet this requirement?

Knowledge of Medical Terminology and ICD/CPT codes and an understanding of HIPAA privacy laws

Required

Yes No

Excellent oral and written communication skills

Required

Yes No

Knowledge and understanding of EMTALA regulations

Required

Yes No

Ability to speak and write Spanish

Preferred

Yes No

AMPFM or Misys platform experience

Preferred

Yes No

Physical Requirements & Occupational Exposure/Risk Potential

Physical Requirement - Climbing - Occasionally Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Occasionally Physical Requirement - Hearing - Constantly Physical Requirement - Pushing/pulling - Occasionally Physical Requirement - Reaching - Occasionally Physical Requirement - Sitting - Constantly Physical Requirement - Standing - Constantly Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally Physical Requirement - Talking - Constantly Physical Requirement - Tasting/smelling - Occasionally Physical Requirement - Walking - Constantly Physical Requirement - Near Vision - Frequently Physical Requirement - Far Vision - Frequently Physical Requirement - Color Discrimination - Frequently Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly Physical Requirement - Lift up to 35 pounds without assistance - Occasionally Physical Requirement - Lift more than 35 pounds without assistance - Occasionally Occupational Exposure/Risk Potential - Inside office environment - Applicable Occupational Exposure/Risk Potential - Outdoor weather conditions - Applicable Occupational Exposure/Risk Potential - Extreme temperatures - Applicable Occupational Exposure/Risk Potential - Confined areas - Applicable Occupational Exposure/Risk Potential - High places - Applicable Occupational Exposure/Risk Potential - Extreme noise levels - Applicable Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable

I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply

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