Supv, Gift Shop

Supv, Gift Shop Apply! Apply! Position Details

Department: PCH-NW | Gift Shop

Category: Retail

Location: Glendale

Employee Type: Regular

Posting #: 825184

Posted On: 3/21/2024

Position Summary

This position manages and oversees daily operational activities of the Gift Shop to ensure operations achieve and comply with established operating budget, quality control, inventory management, and customer service standards at the direction of the Gift Shop Manager.

Position Duties

Supervises daily operational activities of the Gift Shop by monitoring quality and effectiveness of workflow. Resolves problems and oversees processes to achieve established sales and customer service standards.Develops and maintains staff schedule; utilizes established volume and workflow indicators to adjust staffing accordingly to ensure continuous compliance with department goals. Maintains competency in technology tools, systems and software utilized within the department.Proactively evaluates systems, practices, and assists to create and implement changes to increase and enhance the effectiveness of the operations. Provides a high level of customer service to those shopping both in store and onlineFulfills online orders in a timely mannerAssists customers in store, online and via phone by suggesting merchandise and offering sales supportResolves any customer concerns and complaints in real time, escalating concerns to department manager where appropriateIncorporates customer feedback in future operational planning and decisions Establishes and maintains appropriate inventory levels of merchandise based on analysis of purchasing patterns of store patrons.Regularly initiates complete physical inventory of store items to ensure accuracy of records.Initiates recommendations for alternative product selections and/or changes in merchandise mix and pricing levels to assist reduce operating expenses through increasing sales volume and inventory turns Supervises completion of all financial transactions to ensure accurate recording and deposit of cash and cash equivalent receipts; identifies discrepancies and initiates action as appropriate to recover funds.Follows standard operating procedures as trained in order to limit inventory discrepancies and maintain accurate inventory valuation.Brings any financial discrepancies to the attention of the gift shop manager in a timely manner for resolution Develops and supervises staff through provision of timely feedback and use of appropriate Human Resource policies and tools to facilitate and ensure the ability of staff to achieve highest level of professional growth and desired performance standards.Works with the Manager to train, support and supervise both staff and volunteers that report to the Gift Shop. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by

Offering the most comprehensive care across ages, communities and specialtiesInvesting in innovative research, including emerging treatments, tools and technologiesAdvancing education and training to shape the next generation of clinical leadersAdvocating for the health and well-being of children and families

Values

We place children and families at the center of all we doWe deliver exceptional care, every day and in every wayWe collaborate with colleagues, partners and communities to amplify our impactWe set the standards of pediatric healthcare today, and innovate for the futureWe are accountable for making the highest quality care accessible and affordable

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Position Qualifications Please review the following qualifications and specify whether you meet each of the requirements listed.

Education Do you meet this requirement?

High School Diploma or Equivalent

Required

Yes No

Associates Degree in Business or related field

Preferred

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Experience Do you meet this requirement?

Three (3) years of experience in retail operations.

Required

Yes No

One (1) year of formal or informal supervisory experience.

Required

Yes No

Physical Requirements & Occupational Exposure/Risk Potential

Physical Requirement - Climbing - Frequently Physical Requirement - Feeling (sensing textures and temperatures) - Frequently Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently Physical Requirement - Hearing - Constantly Physical Requirement - Pushing/pulling - Frequently Physical Requirement - Reaching - Constantly Physical Requirement - Sitting - Frequently Physical Requirement - Standing - Constantly Physical Requirement - Stooping/crouching/kneeling/crawling - Frequently Physical Requirement - Talking - Constantly Physical Requirement - Tasting/smelling - Frequently Physical Requirement - Walking - Constantly Physical Requirement - Near Vision - Constantly Physical Requirement - Far Vision - Constantly Physical Requirement - Color Discrimination - Constantly Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly Physical Requirement - Lift up to 35 pounds without assistance - Constantly Physical Requirement - Lift more than 35 pounds without assistance - Constantly Occupational Exposure/Risk Potential - Inside office environment - Applicable Occupational Exposure/Risk Potential - High places - Applicable

I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply

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