Training Coordinator

Training Coordinator Apply! Apply! Position Details

Department: PCH-MAIN | Hospital Registration

Category: Patient Access

Location: Phoenix

Employee Type: Regular

Posting #: 831257

Posted On: 4/17/2024

Position Summary

The Training Coordinator is responsible for the delivery of functional training for Hospital and Professional Patient Access and/or Scheduling Services, including registration in all settings, verification and authorization of insurances, and financial clearance and counseling functions. Additionally, this position develops and deploys training based on feedback from Patient Access leadership, changes in payer or regulatory requirements, and/or as a result of reports or audits that show opportunities for improved task performance.

Position Duties

Provides training to new associates in all Patient Access functions, such as registration, scheduling, insurance eligibility, insurance authorization, medical necessity screening, and HIPAA. Provides annual and periodic updates to training to ensure that staff maintain a consistent level of knowledge. Performs regular quality assurance reviews of all patient access functions using the results to develop one on one and departmental training updates as necessary. Communicates all QA findings to director and applicable manager and supervisor on a timely basis. Maintains comprehensive departmental training information to include, training documentation, training classes and attendance and competency tests. Keeps up-to-date on knowledge of governmental and payer regulations, hospital and clinic policies and procedures and system functionality. Develops targeted training when process changes occur. Participates in hospital educational programs to maintain and enhance skills and competency levels related to Patient Access education. Participates in department staff meetings; sends regular communication/newsletters to staff with updates and/or refresher information. Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by

Offering the most comprehensive care across ages, communities and specialtiesInvesting in innovative research, including emerging treatments, tools and technologiesAdvancing education and training to shape the next generation of clinical leadersAdvocating for the health and well-being of children and families

Values

We place children and families at the center of all we doWe deliver exceptional care, every day and in every wayWe collaborate with colleagues, partners and communities to amplify our impactWe set the standards of pediatric healthcare today, and innovate for the futureWe are accountable for making the highest quality care accessible and affordable

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Position Qualifications Please review the following qualifications and specify whether you meet each of the requirements listed.

Education Do you meet this requirement?

Associates Degree in healthcare, business or training OR equivalent combination of education and experience.

Required

Yes No

Experience Do you meet this requirement?

Four (4) or more years of experience in a Hospital, Medical Group, Health Information Management or Healthcare setting.

Required

Yes No

Experience in developing training documentation and delivering training to individuals and groups.

Required

Yes No

Experience with Electronic Medical Records (EMR).

Required

Yes No

Experience with Chartmaxx or other Payor Website platform.

Preferred

Yes No

Special Skills Do you meet this requirement?

Strong and effective oral and written communication and presentation skills.

Required

Yes No

Knowledge of Emergency Medical Treatment and Active Labor Act (EMTALA).

Required

Yes No

Proficient in Microsoft Office Suite - Excel, Word, PowerPoint.

Required

Yes No

Physical Requirements & Occupational Exposure/Risk Potential

Physical Requirement - Climbing - Occasionally Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently Physical Requirement - Hearing - Occasionally Physical Requirement - Pushing/pulling - Occasionally Physical Requirement - Reaching - Frequently Physical Requirement - Sitting - Frequently Physical Requirement - Standing - Occasionally Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally Physical Requirement - Talking - Frequently Physical Requirement - Tasting/smelling - Occasionally Physical Requirement - Walking - Frequently Physical Requirement - Near Vision - Occasionally Physical Requirement - Far Vision - Occasionally Physical Requirement - Color Discrimination - Occasionally Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly Physical Requirement - Lift up to 35 pounds without assistance - Occasionally Physical Requirement - Lift more than 35 pounds without assistance - Occasionally Occupational Exposure/Risk Potential - Inside office environment - Applicable Occupational Exposure/Risk Potential - Outdoor weather conditions - Applicable Occupational Exposure/Risk Potential - Confined areas - Applicable Occupational Exposure/Risk Potential - Extreme noise levels - Applicable

I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply

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