Director of Operations, Wellness Office
📋 Role Overview & Responsibilities
Director of Operations, Wellness Office
PHYSIOVICTORY Physical Therapy Redefined is looking to bring on a Director of Operations for our health and wellness office in Conroe, TX. Our clientele are frustrated with traditional medical clinics and seek out the individualized care provided in our spa-like environment. Our Physical Therapists empower patients through education, movement, and lifestyle changes. Services include physical therapy, dry needling, muscle recovery, and manual therapy. We are a self-pay private practice.
This role requires the attention of someone who is organized, proactive, and numbers driven. In our intimate setting - working closely with the owner, staff therapist, and admin assistants or interns - it is vital to have an energetic and self-starter attitude!
You will be the first point of contact with our clients. Research shows the interaction with the front office has a direct impact on patient self efficacy - meaning, the person in this role has the opportunity to make our clients feel better before they even meet the doctors of Physical Therapy.
Experience in an administrative, sales, or customer service role for a small business is preferred. This position is intended for a motivated candidate who is looking to grow with the company long term.
Responsibilities
Operations Lead generation and conversion bringing a client from an interested contact to a paid evaluation.Coordinating systems inside:CRM: Go HighLevelEMR: PracticeQAds: Facebook Business SuiteVoip: OpenPhoneGoogle Workspace: Proficient in GMail, Docs, Sheets, Spaces, TasksEmail Marketing: Flodesk
Calendar managementScheduling new clients by phone, email, and textBooking the plan of care after the 1st session in person or by phone
Collecting payment upfront and following up with open invoicesMaintaining accounts receivable in current status
InventoryOrdering supplies on a regular cadenceOrganizing files and chartsAssessing product in stock, client demand, profit margins
Client LiaisonRelationshipsBuilding report from the first contact by text or phoneManaging the flow as clients arrive to check in and complete their session with check out Nurturing potential clients on the leads list, as well as discharged clients for reactivationRequesting reviews and feedback to better reach our target audienceCreating an overall pleasant experience with the practice
MarketingAssisting with filming and collecting content for our SMMGaining approval from clients with signed release
ScheduleFull time; 40 hours in personWeekdays; 8am to 5pm (office closed for lunch 12-1)
SalaryHourly range $22-28 depending on experience and training needs
If you have worked on the business side of a fitness studio, spa, or doctor's office - you are strongly encouraged to apply for this role. Send your CV, along with an introduction, to contact@physiovictory.com
Frequently Asked Questions
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This position is located in Conroe, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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