Pilates Studio Manager (Full-Time)

Pilates Center of Rockville (PCOR) is a friendly, uplifting, and purpose-driven environment with a mission of helping people improve their health, fitness, and wellness.

We are seeking a skilled and dynamic Studio Manager (SM) to join us in our wellness mission. Our Studio Manager maintains smooth and efficient business operations, builds and fosters relationships in the studio, and creates an exceptional customer experience. The SM provides administrative support, client services, and sales for the studio and manages the day-to-day studio operations and a small team of Front Desk Administrators (FDAs). If you see yourself in the qualifications and qualities below and believe you can contribute in this role, then PCOR may be the place for you.

QualificationsPrevious office management / administrative / front desk experience is key!Must be detail-oriented and have strong problem-solving skills.Strong ability to communicate (verbally and written) with team and clients.Strong organizational skills and ability to multi-task, prioritize, delegate, and effectively manage time. Excels at issue resolution, especially resolving customer issues with care, sound judgment, and sensitivity.Strong management, leadership, and team-building skills.Strong computer skills, including the ability to learn new software and use Mac computer.Must be proficient in Microsoft Excel and Word.Enjoys interacting with people and building relationships.Interest in wellness, fitness, and health.Reliable and punctualStrong sales skillsMust have a positive, can-do attitude

Front Desk Administration Role & ResponsibilitiesIncludes, but is not limited to, the following:Provide a high level of customer service and hospitality to clientsAnswer phones and respond to emails promptlyBook appointments and class reservations, manage client profiles and schedules and complete sales transactions through our integrated online management system (training is provided)Educate, promote, and sell PCOR services to prospective clientsProvide support as a Host Assistant for virtual Pilates classes on ZoomAssist with client communications and follow-upComplete daily studio paperwork, reports, filing, etc.Complete tasks and special projects as assigned by Studio ManagerProvide administrative support for the teaching staffParticipate in weekly front desk meetingsGeneral housekeeping

Studio Management Role & ResponsibilitiesIncludes, but is not limited to, the following:Manage part-time FDAs and ensure that all daily operating processes are completedOversee onboarding, training, and development of new hiresBecome an expert on studio operational procedures, processes, and policiesManage client care/relations, ensuring all client issues are addressed and resolvedConduct Weekly Front Desk & Management MeetingsSupply Inventory and File ManagementManagement ReportingManage Monthly Equipment Maintenance ChecksAssist with Marketing, Promotions, and Social MediaOngoing Communication & Feedback with Owner

DetailsCompensation: $28 - $30/hourHours: Approximately 32 - 36 hours/weekPaid Time Off BenefitsFree Pilates Classes and Employee DiscountAnnual performance and salary reviews