Patient Engagement Technician IS Full Time

Cost Center

Information Systems

Scheduled Weekly Hours

40

Work Shift

Shift & Status

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

What Will You Do?

The Patient Engagement Technician’s role is to provide proactive technical support to Pine Rest Christian Mental Health Services patient/client population to ensure a trouble free and successful video connection experience while receiving Telehealth services. This includes continuously providing excellent customer service while actively helping patients/clients overcome technology obstacles. Problem resolution includes troubleshooting and resolving technical issues with patients/clients in a fast-paced environment with a proactive and positive outlook. Also includes actively working with patients/clients through Epic MyChart activation and overall video connection process. The Patient Engagement Technician is dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Who We Are

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. Our on-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

What Does This Role Require?

Education/Experience

College diploma or university degree and/or 2 years equivalent work experience in a customer service support role.Hands-on knowledge of Microsoft Teams preferred.Experience with various operating systems including equipment and video platform software.Behavioral health knowledge preferred.Extensive application support experience.Experience working in a team-oriented, collaborative environment.Knowledge of Epic preferred.

Benefits

Medical, dental, vision & life insurance plans403(b) retirement match contribution by Pine RestGenerous PTO for full and part time employeesTuition assistance & loan forgivenessEmployee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.

Pine Rest Christian Mental Health Services requires all employees to receive the COVID-19 vaccinations subject to certain exclusions. Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.