155769: Network Support Specialist

Network Support SpecialistWork Location – 3088 N Commerce Pkwy, Miramar, FL 33025Positions Requested – 1Hours per Day – 10Hours per Week – 40Total Hours – contract to hire

Shift Schedule: Will be scheduled to work holidaysPosition is 4 days on, 3 off.Operating as a 24/7 dedicated operations team, Client’s shift schedule entails 10-hour shifts, four days a week, with a quarterly rotation between 1st, 2nd, and 3rd shifts or as necessitated by the business.Upon selection, Client’s dedicated team will provide a comprehensive 4-week training program to ensure your success in the role.Ability to work night shifts for a minimum of 3 months is mandatory. (Required)

Job Overview: As a Network Support Specialist within Client’s Network Management Center (NMC), candidate will be integral to the monitoring of the Client’s Mobility & IP network, ensuring seamless cellular mobile services on cruise ships worldwide.This role involves maintaining the reliability and optimal performance of Client’s network infrastructure, encompassing the Transport Network (Cisco Switching & Routing), Mobility Network (Ericsson RAN/Core devices for GSM, UMTS, and LTE, as well as DAS), and IoT solution for Container ships.Candidate's duties will include monitoring network activities, diagnosing and resolving issues, and delivering technical support to both internal and external stakeholders.

Key Responsibilities: Network MonitoringUtilize network monitoring tools to continuously observe network performance and identify potential issues.Respond promptly to alerts and incidents, conducting initial troubleshooting to determine the root cause of network problems.Issue ResolutionDiagnose and resolve network incidents, collaborating with cross-functional teams to implement effective solutions.Document troubleshooting steps, resolutions, and maintain a comprehensive knowledge base for future reference.Technical SupportProvide timely and effective technical support to end-users and internal teams experiencing network-related problems.Communicate technical information clearly to both technical and non-technical audiences.Configuration and MaintenanceAssist in the configuration, installation, and maintenance of network equipment, including routers, switches, and firewalls.CollaborationCollaborate with network engineers and other IT professionals to maintain, implement, and optimize network infrastructure.Participate in cross-functional teams to implement new technologies and address evolving business requirements.DocumentationMaintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting processes.Contribute to the development of standard operating procedures (SOPs) to enhance network management efficiency.Emergency ResponseAct promptly during critical situations, providing support in the event of network outages or emergencies.Work closely with the Network Management Center (NMC) SMEs, Lead and Manager to escalate and coordinate responses to high-priority incidents.

Qualifications: Bachelor's degree in Telecommunications, Computer Science, or relevant professional experience. (Preferred)Demonstrated expertise in IP network support and/or cellular network support, with a preference for experience in a NOC environment. (Required)Proficiency in utilizing network monitoring tools and diagnostic utilities, such as Solarwinds, PRTG, Nemo Analyze, etc. (Required)Exceptional troubleshooting and problem-solving skills. (Required)Familiarity with Cisco switches and routers, Vmware, ESXI, and other networking equipment. (Required)Knowledge of cellular network infrastructure (RAN and Core) for GSM, UMTS, LTE, and 5G technologies. (Required)Familiarity with IoT, RF engineering/optimization, and DAS (Distributed Antenna System) is beneficial. (Preferred)Possession of relevant certifications (e.g., CCENT, CCNA) is advantageous. (Preferred)

Note: If candidate is a dedicated and skilled professional with a passion for maintaining robust network infrastructures, client invites candidates to join client's team and contribute to the success of client's organization.