Event Services Supervisor
📋 Role Overview & Responsibilities
Description
Event Services Supervisor
Company Overview
Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.
Job Summary
The Event Services Supervisor is responsible for the supervision of floor operations, including set-up, removal, and operations of technology equipment in a hotel environment, with a focus on delivering unmatched customer service and providing overall positive experiences for our guests/client. Business hours are Monday - Friday, 8:00 a.m. to 5:00 p.m. Extended business hours and weekends will be required.
Essential Functions
Supervise non-union, union, and contract labor to ensure all setup and strikes are completed according to Pinnacle Live’s standards. Ensure AM and PM shifts receive clear communication of daily expectations, and all log information is detailed and complete Greet guests/clients before the event and provide clear instructions on how to operate equipmentProvide continued communication with clients to ensure the success of all events. Follow through on all client requests and look for opportunities to enhance the client’s event Ensures all inventory is in good working order and in rental condition Complies and enforces all Company security and safety measures Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage Ensure any lost, stolen, or damaged equipment is immediately reported to the supervisor Continually work toward updating and improving technical skills Provide continued communication with the client to ensure the success of all eventsMaintain accurate client event information in the Company’s billing/event order system Review invoice with the client and obtain client’s signature on invoice and add-ons Ensure all Company occupied areas are clean, organized, and up to Company standards Perform other duties as assigned.
Education & Experience
Two (2) to three (3) years prior experience in the audio-visual and/or hospitality industry. Two (2) years of advanced audio and visual experience in a theatrical or live event environment. Computer proficiency
Required Skills & Knowledge
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
Strong technical aptitude Planning ability; able to plan ahead and prioritize Excellent organizations skills Strong interpersonal skills Strong verbal, listening, and written communication skills Strong customer focus Strong team player orientation
Supervisory Experience: Indirectly provide oversight to technical crew for daily activities. Provide coaching, mentoring, and directing work.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Pinnacle Live is an Equal Employment Opportunity Employer
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Nashville, TN with potential relocation and sponsorship assistance depending on candidate qualifications.
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