Help Desk Technician
📋 Role Overview & Responsibilities
Piper Companies is looking for a Help Desk Technician to join a business consulting company. This is fully onsite in El Paso, TX.
Essential Duties of the Help Desk Technician
Provide Tier 1 technical support for end users at our client’s site in a courteous manner.Perform desk-side/in-person user assistant to include software/hardware troubleshooting, upgrade, installation, and configuration.Manage user accounts in Microsoft Active Directory/Azure AD.Shipping/Receiving IT equipmentOnsite IT asset tracking and management
Qualifications of the Help Desk Technician
1+ years of technical support or help desk experience.High school diploma required. Preferred to have Bachelor’s or Associate’s degree in a technical field.Experience providing software, hardware, network, and computer user supportWorking knowledge of Ethernet, TCP/IP, network cabling, wireless, and remote access practices.
Compensation for the Help Desk Technician
$45,000 - $47,000 (based on experience)Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays
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Frequently Asked Questions
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This position is located in El Paso, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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