Logistics and Customer Service Coordinator

Logistics and Customer Service CoordinatorSanta Monica, CA

JOB SUMMARY:This position is responsible for overseeing logistics and dog training services including creating and monitoring drivers routes with Samsara, coordinating bookings, onboarding new customers, troubleshooting customer concerns, ensuring the safety and care of dogs on route and on trail, monitoring and tracking sales statistics, assisting with phone calls, and account maintenance.Oversee and ensure best practices for logistics and training services including a team of seven drivers/hikersProvide superior customer service and care to pet owners and their dogsRecommend services based on client needs and coordinate with dog trainersAddress customer inquiries and complaints promptly and professionally and ensure customer satisfactionEnsure a safe working and guest environment to reduce the risk of injury and accidentsOversee vehicle maintenance such as scheduling repairs, fixing or replacing broken equipment etcOrder supplies and receive deliveries and stock supplies in timely mannerReport any technical issues with the online booking platformPrepare and manage schedules and ensure all shifts are staffed efficiently; cover shifts as neededAssist in employee recruitment, training, performance evaluation, promotion and termination activitiesAssist with inbound calls and emailsAssist team as needed including driving or hiking dogsSchedule regular team meetings to discuss business updates, issues and recommendationsMeet monthly KPI and sales targetsPrepare weekly and monthly reporting to be reviewed each month

REQUIREMENTS:Prior experience as a logistics coordinator, supervisor or a similar rolePrior dog care experience preferred but we will train the right personAbility to sell and cross sell products and services to drive salesHighly developed interpersonal and supervisory skillsProcess-oriented work styleAbility to work under own initiative in a face paced environmentAbility to work through problems, troubleshoot and come to an appropriate solutionsAbility to prioritize work based on deadlines and urgencyExcellent verbal and written communication skillsExcellent customer service skillsProficient with Microsoft Office and ability to learn new systems quicklyMust love dogs and be able to interact and engage with all breedsMust have a valid driver's license and be able and willing to transport groups of dogsAssociates or Bachelor degree a plus

BENEFITS:Health BenefitsPaid Time OffEmployee Referral ProgramEmployee DiscountsDog-friendly OfficeEmployee MealsDiscretionary Bonus

req24-00309