IT Helpdesk Support

Job Description – IT Helpdesk Support Position Overview As part of our global partnership with Tricon Energy we are accepting online applications from Neurodivergent Candidates for the position of IT Helpdesk Support to provide technical support to end users in a mobile endpoint and global multi-site infrastructure environment.

Please note that all information provided in this regard will remain confidential to people outside the program. The program provides job-specific training, job coaching, and individualized support.

Location:Type of work: Remote, Hybrid, On site

As an IT Helpdesk Support, you will:Provide support to employees both deskside and remotelyCorrect faults, provide resolution and/or proper escalation of complexproblem ticketsPerform PC and network troubleshooting and upgradesNetwork support and troubleshootingPerform network analysis and capacity planningAssist in the creation of processes and procedures for client networkoperationsContribute to the administration/monitoring/compliance of endpointbackup and disaster recovery via OneDriveOngoing education and continual improvement of IT Service Delivery andprocess refinementPossible limited travel (health advisories permitting) with sufficient advancenotice and precaution

Experience and Qualifications required:Bachelor’s degree preferred or equivalent work experience/certifications (A+,Network+, CCNA, CCSP, MCP, MCSE, and MCSA)Understanding of network switches, routers, and firewallsCommunication and interpersonal skills with team members, internal employees.Ability to effectively create, organize, and maintain written records, reports, and other relevant documents pertaining to the job or project at hand.Knowledge of Windows operating systems up to Windows 11Knowledge of Office 365 user managementFluent in Spanish – will be supporting users in the US, LATAM, EMEA and APAC

Successful candidates may also have experience with some of the following (not required):Experience with Microsoft Entra and Identity Access Management (IAM)Troubleshooting, initiative, self-management, innovation and professionalismBasic ICMP network troubleshooting skills like TRACERT, PING, and ROUTE PRINT for command line visibility into Network Layerexperience as a Microsoft GeneralistManaging endpoints with Microsoft IntuneGlobal, multi-site experience (VPN, remote support, SD-WAN) is preferredKnowledge with ticketing systems: Autotask, ConnectWise, Remedy, Track-It,Service Now, i.e.• Abstract Reasoning and problem-solving skills are key to success• Maintain a broad knowledge of state-of-the-art technology, equipment and/or systems; participate in professional development activities as appropriate. Benefits:· Comprehensive medical coverage· Dental benefits· Vision care coverage· Life insurance policy· 401k matching program About ClientTricon has been certified as a Great Place to Work®! The award is based entirely on what current employees say about their experience working at Tricon. Great Place to Work® is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention, and increased innovation.

Tricon is an industry leader in the global commodity trade and distribution market. In our 27+ years in business, we have grown to become one of the largest privately held companies in Houston, TX and recognized as the 2nd largest chemical distributor in the world. Our diverse team spans 25+ offices worldwide, adding value by providing logistic, risk management, financing, and market intelligence services. We strive to enhance international commerce through the physical movement and marketing of industrial petrochemicals, polymers, fuels, and raw materials. By providing our suppliers and customers with streamlined services, they are able to focus on their core business.

About Potentia Potentia is a social enterprise dedicated to improving opportunities for neurodiverse employment. Potentia’s STARS program educated employers on the benefits of employing ND individuals and to best support them. Both Chevron and Potentia are Equal Opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation. Client participates in E-Verify in certain locations as required by law.

Next steps • Upload your Resume and contact information here. • Qualified candidates will complete an initial intake questionnaire and chat with Potentia to share their preferences and strengths. • Selected candidates then interview with employers and complete short, work-related projects which allow them to show their abilities and better understand the roles. • Potentia will support and facilitate accommodations throughout the employer selection process. • To be considered for this position you must be legally able to reside and work in US. This position does not offer the option of an employer-sponsored visa.