Application Support Specialist

Join the 125-year legacy of Potter Electric Signal Company!

Potter has been a part of the St. Louis community since 1898 and we are very proud of our rich history in the fire and life safety industry. Potter's mission is to be the "Symbol of Protection" for fire and life safety solutions worldwide by combining the latest technology in fire protection with the dedicated manpower for which we have been known for over one hundred years. Our vision is to provide industry leading quality solutions, products and services for the protection of life, property and the environment. With unwavering dedication to our customers, Potter looks to continue as the industry standard in both product and service with increased focus on international expansion.

Each employee at Potter takes great pride in knowing that every product we assemble, service, and sell is for the purpose of saving lives around the world. We strive to provide employment opportunities to those individuals who are performance driven, team players, take pride in their work, and are enthusiastic and passionate about their job.

Potter Global Technologies and our private equity firm, KKR, value our employees and all that they do. KKR offers a unique benefit and opportunity for all employees to participate in an ownership program of Potter Global Technologies. Being a co-owner allows each employee to play a more direct role in the business itself and reap the financial benefits of the Company’s success.

The Application Support Specialist manages IT projects as assigned by the IT Manager. This person will be the technical liaison between all business units and the IT department and will work to resolve and coordinate software installations, upgrades, and new software initiatives.

Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Provide support to end-users for common office software applications.Software applications supported include: Microsoft Office 365, SolidWorks, CRM(s), DocuWare, Epicor, IISResearch applications errors and implement solutions.Work with external support providers to resolve complex issues.Assist end-users with remote accessibility issues.Provide software support for hand-held devices i.e. “barcode scanners.”Communicate effectively with both technical and non-technical end users.Handle sensitive and/or confidential documents and information.Communicate with manager and client on job or deadline issues.Perform other duties as assigned.

Required Skills/AbilitiesAbility to act with integrity, professionalism, and confidentiality.Excellent verbal and written communication skills.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Ability to prioritize tasks and to delegate them when appropriate.Strong technical skills.Excellent customer service skills.

Required QualificationsBachelor’s degree (Computer & Management Information Systems or Computer Science) or equivalent work experience.Minimum two years’ experience in a corporate helpdesk environment.

Preferred QualificationsMS Word, Excel, PowerPoint, and/or Outlook certifications desired, but not required.ERP Experience preferred, not limited to: Epicor, SAGE, OracleWeb development languages desired but not limited to: HTML5, CSS3, Bootstrap, PHP, SQL Queries, JavaScript This is a full-time position, on-site at the manufacturing facility. A hybrid work format will be an option after thorough understanding of the role. The hours of work are Monday through Friday, 40 hours per week. An occasional shift in hours may be necessary to accommodate business needs.

Work Environment/Physical Demands/TravelThis job operates in a professional business office or home office where standard office equipment is routinely used, such as computers, photocopy machines, fax machines, telephones and filing cabinets.

This position is largely a sedentary role. Must be able to lift 30 pounds at times. Must be able to access and navigate each department at the organization’s facilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Activities, duties and responsibilities may change at any time with or without notice.