Major Incident Management Analyst

At Precise Solutions, we are looking for top talent consultants to bring on as employees of our organization and service our clients in the various Life Sciences Industries. We are much more than a consulting firm! Precise Solutions provides competitive compensation packages with great salaries, benefits, health insurance, paid time off and employer-based 401k contributions. We currently have an immediate need for the following:Job Title: Major Incident Management AnalystLocation: Lake County, IL USA- REMOTECompensation: $38.00 per hour, Paid Time off, Company 401k contributions, Health, dental, and vision insurance. Total Annual Compensation including benefits is $ 88,000.00PLEASE NOTE THIS IS A REMOTE POSITION WITH 3rd SHIFT HOURS 11pm-8am Sun-Thur CSTResume RequirementsThe following resume requirements must be met for resume to be considered.first and last name (legal spelling) must be at the top of the resume.email address must be at the top of the resume, LinkedIn links will not be accepted it must be a valid email address so our recruiters can respond to your resume.refrain from submitting resumes with candidates’ photo they will not be considered

Major Incident Management Analyst TOP REQUIREMENTSto 6 years of recent Major Incident Management experienceto 6 years of Problem Management experienceas an IT generalist experience REQUIRED.writing and communication skillsto 6 years of ServiceNow or other ITSM tools REQUIRED.

Major Incident Management Analyst Nice to Haveexperience / certificationmanaging ITIL Service Operations processes e.g. Incident and Problemto run a meeting / document the meeting activities.IT infrastructure knowledge is expected.will be as expected(hours outside of M-F 8am-5pm) when teammates take time off.to 8AM CST Sunday-Thursdayfor other shifts as needed- may be required to cover other team members outside of this time zone as needed.travel required.

Major Incident Management Analyst Job DescriptionIncident Management, Provides Major Incident Management and Problem Management services as part of the Incident Command Center team.other Incident Command Center initiatives designed to drive down the impact of incidents, prevent the occurrence/re-occurrence of incidents, and promote production stability.continuous improvement efforts for Major Incident and Problem processes.knowledge of the client’s high-level architectures, ITIL practices, Managed Service Providers, and/or operations teams to drive resolution of Major Incidents and technology Problems.plans and processes to ensure that all required technology support resources are aligned and available when needed.process activities and uncovers risks and issues to ensure production stability.oversight for Major Incident Management service to ensure execution activities are defined and planned and resolution targets are met.Major Incident and Problem Management processes are planned and executed using current standards, methodologies, tools, and processes and follows rules for requesting exceptions, where justified, to achieve department priorities.strategy, governance and oversight of the Major Incident and Problem Management processes to ensure alignment with department priorities.cross functional coordination of Managed Service Providers, Business Technology Organizations, and/or operations teams.productive relationships with colleagues and internal users of our department services.our critical success factors (CSFs) and key performance indicators (KPIs) associated with Major Incident and Problem Management.weekly presentations on Major Incident and Problem metrics and key insights.opportunities for improvement of process and metrics reporting.to applicable policies and procedures and follows best practices.

Major Incident Management Analyst Qualificationsdegree in information technology, Computer Science, or Computer Engineering. Equivalent experience is defined as 6 years combined experience in the above areas.in IT engineering and/or IT infrastructure.management experience desired.knowledge of ITIL framework and Service Operations (Major Incident Management and Problem Management)of ServiceNow or other ITSM tools desirable.technical knowledge.to document incidents and manage technical bridge calls.

Major Incident Management Analyst Hiring Manager’s Commentsof experience/education and/or certifications required:degree in information technology, Computer Science, or Computer Engineering6 years of equivalent experience

Major Incident Management Analyst Nice to Haveexperience / certificationmanaging ITIL Service Operations processes e.g. Incident and Problemto run a meeting / document the meeting activities.IT infrastructure knowledge is expected.will be as expected(hours outside of M-F 8am-5pm) when teammates take time off.to 8AM CST Sunday-Thursdayfor other shifts as needed- may be required to cover other team members outside of this time zone as needed.travel required.