COE Member Advocate

What you will be doing

The Member Advocate position will function as the primary resource for nonclinical patient support for the Centers of Excellence and nontraditional TPA lines of business, patients and services.

Patient SupportCustomer ServiceData Entry

Required Qualifications

Work Experience

Years of Applicable Experience - 2 or more years

Education

High School Diploma or GED (Required)

Preferred Qualifications

Skills

Customer ServiceClient SupportData Entry

Relevant Experience

Medical or Health Industry experienceFluent in Spanish

Education

Associate’s or technical degree

Key Responsibilities

Educate patients on benefits via telephone or electronically and respond to member questions and issues in a timely fashion, always showing care and concern.Review incoming facility and member communication to appropriately triage work activity.Resolve issues as appropriate and/or alert staff of concerns, providing solutions for consideration.Participate in team environment to support an innovative healthcare delivery process and foster collaboration and continually process improvement.Communicate with patients, providers, facilities and third party vendors to address opportunities for process improvements.Address member and or provider concerns, acting as a liaison between departments, establishing priorities, deadlines and resolution communication.Request, collect, file and route member documentation for review, processing and storage.Identify and resolve discrepancies in the application of benefits as needed.Assist in the review and processing of patient claims and monitor progress to ensure optimal flow, patient satisfaction and client value.Support team with operational functions as needed.

Additional Job Requirements

Remain in a stationary position for prolonged periods of time Be adaptive and change priorities quickly; meet deadlines Attention to detail Operate computer programs and software Ability to communicate effectively with audiences in person and in electronic formats. Day-to-day contact with others (co-workers and/or the public) Making independent decisions Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Travel Requirements: No travel required

Physical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.

Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $34,000 - $64,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.

Employees also receive access to the following benefits

Health, dental, vision, life and disability insurance 401k retirement program Paid time off Participation in Premier’s employee incentive plans Tuition reimbursement and professional development opportunities

Premier at a glance

Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020 and 2022, and 49th Healthiest Employer in America (2022) Named one of the World’s Most Ethical Companies® by Ethisphere® Institute for the 13th year in a rowThe only company to be recognized by KLAS twice for Overall Healthcare Management Consulting

Employees receive

Perks and discountsAccess to on-site and online exercise classesPaid time off to volunteer in their communities

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200.

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