P
Help Desk Technician
Work Model
📍 St Louis, MO
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
📋 Role Overview & Responsibilities
Responsibilities· Monitor, respond to & manage ongoing requests received through the IT Helpdesk ticketing system· Triage incidents reported through the Helpdesk interface, email, and phone calls· Create and update tickets with detailed investigation notes & attempted troubleshooting steps· Search knowledge base articles, system guides, and other documentation for root causes & resolutions· Utilize critical thinking & problem-solving skills to troubleshoot unfamiliar issues· Troubleshoot issues related, but not limited to operating systems, applications, hardware, printing, user configuration, networking, phone systems· Image, deploy & ship hardware· Provision and modify user accounts in Active Directory, Azure, Adobe, and other applications· Ensure accurate and timely communication with end users & management· Assist with installing and configuring Outlook on Android and iPhone mobile devices· Manage onboarding and offboarding procedures related to technology· Identify issue trends and commonalities to recommend prevention or self-help resolution opportunities· Create internal documentation for newly identified, repeatable resolutions· Provide excellent customer service Experience· Proficient with Windows 7/8/10· Proficient with Office 2013, Office 365, Microsoft Teams· Familiar with Two Factor Authentication using Azure AD· Familiar with Active Directory, DNS, DHCP, Group Policy, Print Servers· Basic TCP/IP knowledge and troubleshooting· Basic Desktop / Laptop hardware knowledge; Installing RAM, swapping Hard Drives, etc.· Basic Citrix Troubleshooting Knowledge· Printer configuration and troubleshooting Qualifications/Skills· At least 2 years of Helpdesk or similar experience· Ability to work in the office 50-100%· Excellent customer service, documentation, and verbal and written communication skills· Strong desire to learn and problem solve independently· Positive attitude
Frequently Asked Questions
How do I apply for the Help Desk Technician position at Prestige Staffing? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Prestige Staffing without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in St Louis, MO with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
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