Billing Help Desk Specialist
📋 Role Overview & Responsibilities
Primary Talent Partners has a 6-month contract for a Billing help desk specialist with our great telecom client.
The Fiber Billing Help Desk team promotes loyalty initiatives by handling customer inquiries and helping resolve customer issues. This includes coordinating communication across all relevant internal departments to educate customers, provide resources to customers and improve internal customer databases to deliver a consistently great customer experience.
This Person Will Engage With Customers And Internal Staff In a Positive Manner And Perform Primary Functions Including But Not Limited To
Professionally and effectively handling by phone and email contact.Researching and resolving inquiries using online applications and legacy systems and making outbound phone and email contactAdhering to quality standards, including company procedures, policies and legal requirements.Participating in individual and team coaching sessions and proactively providing and receiving feedback.Managing customer contact databases to support billing and client service functionsCompleting ad hoc projects and related deliverables, as assigned.Handle objections into a commitment to pay.
Education and Requirements
One to two years customer service experience in an office environment (previous Call Center experience preferred).Three to five years previous collections experience within an Accounting environment (previous high-tech experience preferred).Experience in a multi-functional role and using multi-company accounting software package – Oracle and ServiceNow Preferred4 year college degree preferred, in Accounting, Business or equivalent experience.Complete use and functionality of the Microsoft 2010 Office product suite.
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com
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Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Agawam, MA with potential relocation and sponsorship assistance depending on candidate qualifications.
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