Franchise Business Coach

Position Summary:As a Franchise Business Coach, or Business Success Manager at Prime IV Hydration and Wellness, you are responsible for an assigned portfolio of Franchisees. You will collaborate with Franchisees to set and achieve-or-exceed goals for their networks to drive the business in the areas of sales, profits, and network growth. To accomplish this, Business Success Managers will focus on coaching and influencing Franchise organizations in their delivery of a consistent and safe brand experience, same-store comp growth, and (where applicable) organizational preparation for additional unit growth. Our ideal candidate has experience building strong relationships with franchise owners, and is resourceful when met with challenges, and has solid experience collaborating with cross-functional teams.Position Responsibilities:Performance Analysis and Optimization:● Achieve the operations and business performance goals for their portfolio of Franchisees.● Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments.● Interpret data to provide coaching and recommendations on priorities for Franchisee to address. ● Continuously analyze key performance metrics, identify areas of improvement, and make data-backed recommendations for optimizing marketing strategies.Cross-Functional Collaboration:● Participate and work "as-needed" with the Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts.● Partner with Field Training Team to coordinate training support for the franchisee.● Provide support to cross-functional managers, ensuring consistency in messaging and brand representation.Franchisee Relationship Management:● Build strong relationships with franchise owners, understanding their unique needs and challenges, and integrating their insights into business strategies.● Align priority areas with Franchisee to drive the business in sales, profitability, and network growth, while delivering a safe and consistent brand experience.● Communicate company updates effectively to franchisees, ensuring their engagement and alignment with the brand's vision.Innovation and Problem Solving:● Proactively identify shifting business challenges and market dynamics, offering creative solutions to adapt our business model accordingly.● Encourage a culture of innovation within the team, fostering experimentation and learning from both successes and failures.● Develop unique plans to coach Franchisee, through regular check-ins, to follow through on commitments. Other duties and projects as assigned by supervisor and department heads.Essential Skills, Experience, and Qualifications:Pay transparency in Colorado. This job’s base pay is $60k to $80k and is based on experience.Requirements● Bachelor’s degree or equivalent experience● 3+ years of experience with field Franchise Operations● Must be willing to travel 75-80%● Proven understanding of data analytics and the ability to leverage insights to drive performance● Exceptional communication and collaboration skills, with the ability to build strong relationships with internal teams, external partners, and franchisees● The ability to learn quickly and adapt to changing conditions with a positive attitude● Excellent communication skills in both written and verbal with conviction and credibility● Very skilled in using Microsoft Office suite (Excel, Word, PowerPoint) and Google suite● Strong understanding of relevant business software and supporting hardware● Good oral and written communication and interpersonal skills● Ability to work independently with minimal supervision Attributes needed to thrive in this role:● Deeply collaborative — working closely with cross-functional partners, respecting various levels of expertise, and collaborating on new ideas● A strategic and resourceful thinker — making qualitatively and quantitatively informed decisions and comfortable responding with humble confidence when the situation calls for it● Innovative — finding new ways of building connections and mining stories through deep thinking and creativity● An authentic and inspiring leader — rallying the team and franchisees around a clear vision and purpose● Flexible and nimble — ability to rework or build new strategies, tactics, or processes to help stay ahead of our growing company