Issue Manager

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Issue Manager

Job Description

The Issue Manager works as part of the Issue Management Team to analyze, track, manage, and drive resolution of issues and process improvement initiatives across all business segments.

Responsibilities

Work with stakeholders to facilitate the development of remediation plans, drive issue resolution and manage tracking of issue related activities within the issue management toolIdentify stakeholders of the work effort, how they are impacted, and what their needs and roles are to effectively engage in the effortSuper user of issue management tool providing assistance and training for users across the organizationAssess capability gaps, determine solution options and approach, and define solution scopePrepare for, conduct, and document elicitation sessions using a variety of techniques (Interviewing, requirements workshops, reviewing existing documentation, Observation, brainstorming, etc.)Assess the proposed solution for alignment to business needs, requirements, and impacts to operations, processes, technology, vendors, partners and clientsAssess organizational readiness to make technical, operational and behavioral changes needed to make the effort a success, including assisting in implementation communications and trainingOther duties as assigned

Minimum Qualifications

Bachelor’s degree in business or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required2 years of work experience in business analysis and/or process improvementMust be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

Excellent verbal and written communication skillsDemonstrated experience in facilitating business process improvementsProficiency in basic office productivity software and tools (MS Word, Excel, Visio, etc.)Ability to manage several activities concurrentlyDrive to deliver resultsDemonstrated curiosity and quick learnerKnowledge of business analysis tasks, activities, techniques, and requirements process

Preferred Qualifications

PBM/health care experienceBusiness unit/domain knowledge of business unit the position is supportingExperience managing issue resolution processExperience with administration of a web based tool

Minimum Physical Job Requirements

Constantly required to sit, use hands to handle or feel, talk and hearFrequently required to reach with hands and armsOccasionally required to stand, walk and stoop, kneel, and crouchOccasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 poundsSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Reporting Structure

Reports to Manager in the Service Delivery department

Potential pay for this position ranges from $64,700.00 - $97,100.00 based on experience and skills. Pay range may vary by 8% depending on applicant location.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law.

Positions will be posted for a minimum of five consecutive workdays.