Assistant Wireless Coordinator

Nature and Variety of Work

Come join our team!

Prince George’s County is the perfect family-friendly community. Encompassing almost 500 square miles and with over 900,000 residents, Prince George's County has an urban atmosphere that still manages to provide a scenic and peaceful place to live, work, and play.

We are Prince George’s Proud!

About The Position

This is entry-level professional, technical work, with administrative and technical support responsibilities performed in the Office of Information Technology’s Mobile Device Unit. Incumbent assists with administering all wireless services and devices, including, but not limited to, coordination of requests, provisioning, configuration of devices, troubleshooting, and account administration.

Coordinates activities with Enterprise Architecture divisions, Fiscal Administration, and IT Asset Management group. Provides technical research and assistance to the user agencies; ensures mobile devices are operational and meet the needs of the agencies. Work is performed under the general supervision of the Division Manager and is evaluated in terms of customer service results, completeness, and adherence to policies and procedures.

Upon the satisfactory completion of a one-year probationary period, the entry-level incumbent may be non-competitively promoted to the 2G full performance level at management's discretion.

Examples of Work

What You'll Do

Evaluates and recommends wireless products such as smartphones, tablets, mobile broadband devices, and Wi-Fi cards for agency use based upon industry trends, OIT environments, and organizational goals.Works directly with vendors to provision mobile devices and accessories including demo units for testing.Reviews, monitors, and reconciles monthly cellular/wireless bills to resolve any discrepancies and ensure cellular accounts are current to avoid disruption of services.Use wireless carrier account portals to upgrade devices, export reports, activate international data plans, suspend accounts, and add devices per agency requests.Maintains, monitors and processes Cellular/Wireless service request tickets.Continuously develops product knowledge, including new wireless products, pricing plans, promotions, and service features to ensure best suited products for specific needs.Works directly with agency’s cellular/wireless coordinators to develop a plan to implement wireless devices and services.Coordinates all activities involved in the mobile device recycling/buyback program and is the primary interface between agency cellular coordinators and eCycle vendor.Provides policy guidance to agency cellular coordinators on participation in the mobile device recycling/buyback program.Ensures mobile devices have been eradicated, disabled, and documented prior to turnover to E-Cycle vendor.Coordinates the pickup of the devices, as well as reviews and verify the buyback assessment reports from the vendor.Collaborates with OIT fiscal staff to ensure agency receives refund in a timely manner.Serves as liaison with County Agency IT Coordinators to facilitate cellular/wireless services.Works interactively with OIT engineers in understanding the full scope of mobile devices integration with the enterprise applications, establishing recommendations for products and services, troubleshooting issues.Responds to any County needs supporting special events requiring devices including emergency COOP activation.Performs related tasks not included in this position description but are consistent with the occupational parameters and scope of the job classification.

Preferred Qualifications

Something extras we´d love to see...

Experience coordinating, supporting, and tracking cellular/wireless devices; Experience supporting/assisting with cellular/wireless Information Technology projects; Proficient in Microsoft 365 Suite of products (i.e. Word, Excel, SharePoint, OneDrive, PowerPoint, etc.) Effective verbal and written communication skills; Ability to establish and maintain effective working relationships with vendors, employees, and high-profile end users in a government office environment;

Qualifications

What You'll Need:

Bachelor's Degree in information technology, business or public administration, or a closely related field; or an equivalent combination of education, training, and experience.

EACH APPLICANT MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION

Additional Information

CONDITIONS OF EMPLOYMENT: Upon selection, the candidate must

Virtual interviews are not available for this position; all interviews will be held in person. Possess and maintain a valid driver's licenseMeet all training and performance standards and demonstrate proficiency as required by the agency.This position is considered "Essential". The incumbent will be required to respond to service calls after normal business hours, or during special operations activities as assigned.

DURATION OF ELIGIBILITY: Candidates will be selected from a temporary register of eligible candidates, which will become effective approximately four (4) weeks after the closing date. Once a selection has been made, the register will expire.

ELIGIBILITY TO WORK: Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to show and verify authorization to work in the United States.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at dhs.gov/e-verify.

Internal Applicants: If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.

ONLY ONLINE APPLICATIONS WILL BE ACCEPTED

Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity in the Workplace