Admin Resident Relations Specialist

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.

Progress Residential® is the largest providers of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.

Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.

Position Summary

The Resident Relations Specialist (RRS) is responsible to deliver the Progress Customer Service experience during the new home orientation with each resident. They set the stage for residency experience to include the expectations of the services that Progress Property Management (PPM) provides as well as the resident’s expectations to maintain the home. RSS is responsible for ensuring a smooth transition into a Progress home that will set the expectation of what the resident is responsible for during their residency. They are the conduit that provides the new resident with appropriate contact information to key personnel in the market and organization.

Competencies

Customer Focus

Integrity & Trust

Drive for Results

Problem Solving

Organizing

Planning

Informing

Time Management

Essential Functions

Field Tasks

Assist by verifying utilities are connected and appropriate trash/recycle receptacles are at home (if provided by utility provider).Ensure Smart Home systems are operational and follow Lock and Security Device Policy, install/Remove assigned self-show lockbox, as applicableMay perform occupancy checks as needed on homes suspected of skip or on eviction; to include taking photos and communicating home status to applicable team membersAs needed, posts Abandonment Notices on home and communicates status with photos to applicable team membersPer writ executed lock out date in Salesforce, appears at lock out

Administrative Tasks

Confirms lease has been signed and all move in monies have been collected prior to the move in date or re-schedules with the support of Application Coordinator if all documentation and move in monies have not been paid. Confirms new resident orientation appointments and ensures home is ready for walk through and move in.Performs new resident orientation for assigned move insReviews key facts about residency to the new resident/sSets expectation with new residents on their responsibilities as a Progress Residential Resident, as well as the Company’s responsibility to themOrients new resident to their home and provides key information on rental payment options, service request submissions, and contact informationCompletes the New Move-in Checklist and all corresponding duties.Ensures required move in inspection documentation (including photographs) is completed with accuracy and uploaded into Salesforce in a timely manner.Completes move in follow-up within 24 to 48 hours ensuring to communicate utility transfers, renter’s insurance requirements and rent due dates.Communicates information and methods with cross-functional team members.

Qualifications

High School Diploma or GED requiredMust have reliable transportationBasic maintenance and repair skillset preferredComfortable with Technology (Salesforce and Yardi knowledge a plus)Valid driver’s license and clean driving record requiredExperience in customer service or service type business requiredMaintain valid insurance at all timesKnowledge of local area requiredCapability to prioritize workload in a fast-paced work environmentAbility to work without direct supervision and stay on task

Physical Demands

Standing, walking, and/or sitting for extended periods of timeModerate climbing, reaching, and use of fingersModerate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearingSustains substantially recurring movement to fingers, hands, wrists, legs, and feetAbility to judge distances and spatial relationshipsAbility to identify and distinguish colorAbility to distinguish the differences or similarities in odorsAbility to lift and/or move 50 pounds or moreAbility to use standard maintenance equipment

What You Can Expect From Us

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. We offer competitive compensation, including a performance-based bonus.Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.

Closing Statement

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.

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