Manager Resident Accounts

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.

Progress Residential® is the largest providers of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.

Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.

Position Summary

The Manager Resident Accounts (MRA) oversees daily operation for a team of Account Managers (AM) and is responsible for cash management and resident relations functions within the guidelines of the quality standards, operating objectives, and goals established by the Company. This position provides leadership over a team responsible for the collection of rents, weekly and monthly reporting, move in procedures, communications with residents, and framing an excellent customer journey to encourage/ensure customer retention. The AM team serves as a primary liaison between central support and the market office. This includes resident-facing customer service, administrative operations in Salesforce and Yardi, property visits and general support of the market office.

Essential Functions

Oversees daily management of AM staff across collections, move in accounting, renter’s insurance, early terminations, transfers, utilities, and customer relationsRecruit, hire, and train qualified, dynamic, high performance property management teamsResponsible for maintaining a high degree of customer service and competency level in all resident interactions; phone or email, formal written communication or in personLeads a team who partners with central teams to drive rental collections with a goal of minimizing evictions and reducing delinquencyEnsure that all resident responsibilities are accounted for on resident ledgers and collections are made in a timely mannerAnalyze processes and procedures to ensure optimum efficiency and staffing levelsEnsures possession assets takes place timely in the event of non-paymentManage an efficient resident eviction process, which may include attending eviction courtResponsible for ensuring team conducts occupancy checks, as needed, and conducts move in and out operations in YardiMaintains intimate awareness of market/industry conditions and trendsEnforce policies to enable assigned portfolio to function according to quality standards and operating objectivesUnderstand and possess the ability to train team on fiduciary duty. Lead team to always make decisions based on the best interests of the businessBe knowledgeable of provisions in standard lease documents and maintain a working knowledge of resident rules and regulationsDrive optimal results on Google, social media, and resident surveys/feedback and ensure market is focused on enhancing the resident experienceEnsure customer case tasks are responded to in a timely mannerResearch and process credit requests as neededEstablish environment that promotes teamwork and cohesion with Sales, Operations, Service, and construction teams to drive P&L performanceCarry out other duties as assigned that are in the best interests of the company

Human Resource Management

Supervises staff, sets goals, and holds people accountable for results and provides timely feedbackEnsure that all training requirements are completed on timeEnsures that employees all have goals and receive regular feedback on their performancePerformance management of personnel including, performance reviews, corrective action, mentoring, development plans and performance improvement plansEnsure that the policies, procedures, and safety guidelines are followed

Qualifications

Bachelor’s Degree in Business or 4+ years of progressive property management work experienceHigh School Diploma or equivalent3+ years of previous property management experience in either the single family or multi-family rental industry2+ years of supervisory experienceReal Estate license preferredMust have a valid Driver’s LicenseAbility to build and maintain positive relationships internally and externallyPossesses strong organizational skills and is detail orientedAbility to thrive in a dynamic, fast-changing, growth environmentFosters teamwork and mutual respect throughout the companyInteracts productively in person and through technology with co-workers, team membersExcellent oral and written communication skillsComputer literacy, ability to comfortably navigate new technology and competency in MS Office suite a mustPrevious use of Yardi Voyager and Salesforce a plus

Competencies

Developing Direct Reports & OthersDecision QualityMotivating OthersHiring and StaffingDeveloping Effective TeamsCustomer FocusProblem SolvingStrategic Agility

Physical Demands

Sitting for extended periods of time using office equipment and computersModerate stooping, kneeling, crouching, reaching, standingMay entail light lifting of supplies and materials occasionally, up to and including 25lbsAbility to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicateWalking for extended periods of timeSustains substantially recurring movements to fingers, hands, wrist, legs and feetAbility to judge distances and spatial relationshipsAbility to identify and distinguish colorAbility to distinguish the differences and similarities in odors

What You Can Expect From Us

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. We offer competitive compensation, including a performance-based bonus.Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.

Closing Statement

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.

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