IT Support Specialist

IT Support SpecialistWe are looking for technically skilled candidates to support our users with computer hardware and software. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.To ensure success as an IT Support Specialist, you should have extensive knowledge of office systems, good problem-solving skills, and high-level interpersonal skills. A skilled IT Support Specialist provides fast and effective support for users experiencing basic hardware and software issues. IT Support Specialists talk to users directly, as well as create written documentation, requiring excellent written and verbal communication.Technical Support Responsibilities:· Responding to client support requests.Troubleshooting hardware and software issues.Troubleshooting networking and connectivity issues.Installing, maintaining, and configuring hardware and software for new and existing systems.Effectively speaking to users to quickly get to the root of their problem.Talking customers through a series of actions to resolve a problem.Following up with users to verify the problem is resolved.Support the roll-out of new applications.Providing support in the form of procedural documentation.Managing multiple cases at one time.Testing and evaluating new technologies.Provide basic training in computer operation and management.Technical Support Requirements:Degree in computer science or information technology.Certification in Microsoft, Linux, or Cisco is advantageous.Prior experience in tech support, desktop support, or a similar role.Proficiency in Windows/Linux/Mac OS, Microsoft 365, AzureAD.Experience with remote desktop applications and support desk software.Attention to detail and good problem-solving skills.Excellent interpersonal skills.Good written and verbal communication.Availability to travel & work after business hours and on call when necessary.Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]Example: Determine and develop user requirements for systems in production, to ensure maximum usability

Qualifications[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]Example: Excellent verbal and written communication skills