VP, Digital & Marketing Operational Excellence and Governance

Job Classification

Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

The Company

Prudential Financial (NYSE: PRU), an industry leader in financial services for more than 140 years, is on a journey to become a higher growth, more nimble company - expanding access to investing, insurance, and retirement security for more people across the globe. We provide a wide array of financial products and services, ranging from individual life insurance, retirement, and annuities to asset management. With over $1.6 trillion assets under management and office presence in 20 countries across 5 continents, we help customers world-wide develop strategies for growing and protecting wealth.

The Business

Prudential’s Marketing Organization is integral to the growth of the company, driving deep understanding of customers and delivering experiences that achieve exceptional business outcomes. Come be part of a diverse team of marketers who are passionate about putting customers at the center of everything we do and making their lives better by solving the financial challenges of a changing world.

The Role

Prudential Financial is seeking a strategic Operational Excellence (OpEx) and Governance leader to advance and oversee the seamless and effective functioning of the Marketing organization in our digital marketing transformation journey. This role will lead a team that is responsible for spearheading and executing strategies aimed at elevating operational performance, streamlining processes, and fostering a culture of excellence across the organization. We are looking for a change agent, with experience in change management, digital marketing transformation and operations management. This leader will ensure that we have the right operational framework for our culture and transformation. This role will also serve as the primary contact and in some cases, decision maker for marketing support, on behalf of the Chief Digital & Marketing Officer including budget, tactical business plans and goals, coordination of internal resources, response requests for information, and presentations. The right candidate will be an excellent communicator with strong analytical and project management skills, able to form relationships with senior executives, as well as internal and external partners, influence within and across organizations, and operate in a fast-paced business environment. This role will report to the Head of Marketing Technology and Operations who reports to the Chief Marketing and Digital Officer for US Businesses.

We are looking for a candidate with the ability to have a hybrid work arrangement, working 2 days a week out of one of our major office locations.

Key Responsibilities

OpEx and Governance

Lead and manage a team of operational excellence/continuous improvement professionals, providing guidance, coaching, and supportCollaborate with business and marketing leaders to achieve operational excellence through defined KPIs and operational targets, aiming at bolstering the firm's profitability and operational foundationBuild, manage and drive adoption of enterprise marketing operating model and processes to enable more efficient prioritization, workflow and effective governanceDevelop, optimize and implement operational excellence strategies, policies, and procedures that drive process improvement and increase efficiency and productivityIdentify areas for process and technology improvements and partner to implement solutions to streamline communications and governance activitiesSupport change management and drive operational readiness for MarTech capabilities Develop the framework to manage prioritization, resource allocation and capacity management for marketing resources across the enterpriseSupport the development and implementation of routines, escalations and protocols for Marketing, revising and update procedures and policies to align with corporate/regulatory changesIdentify opportunities through automation, generative AI to improve the efficiency and management of our processes

Strategic Initiatives

Lead, influence and manage portfolio of strategic marketing initiatives in collaboration with senior leaders and partners across the enterprise (Compliance, Finance, Procurement, etc.)Serve as the central point of contact for portfolio escalationsPartner with senior leaders across the organization to align marketing initiatives to enterprise prioritiesDrive and support implementation of specific corporate wide programs (e.g., Effective Decision Making, Return to Work) across all of MarketingManage multiple priorities on concurrent, rigorous deadlines in a fast-paced dynamic environmentDevelop effective presentations, manage timelines, and coordinate inputs from inside and outside of Marketing to inform and influence decision making with senior leadership

Internal Controls

Lead and manage internal controls and risk assessments and serve as primary point of contact for advancing Business Control activities such as Business Continuity, Records Management, Information Security, and Vendor Governance. Ensure all required deliverables are completed in a timely mannerInterface with control partners on day-to day activities with privacy, compliance, legal, risk, and audit (e.g., privacy impact assessments, follow up from Risk Committee, audit action plans) as well as key control initiatives such as annual CRCA review, Data Inventory reviewEnsure alignment with Corporate partners (CRE, Finance, Procurement, legal) for operational/administrative supportManage the business marketing compliance review team and processes

Your Expertise

What you’ll need to succeed:

15+ years of program management experience in a marketing, operations and/or operational excellence roleExperience in driving change around digital transformationLeader of people with increasing responsibility (including project management, Program Management Office, reengineering, change management, and/or transformation management)Undergraduate degree required; MBA or other advanced degree strongly preferred. Operations and budget managementProven success in a strategic initiative execution and project coordinationStrong project reporting skills, with a focus on interdepartmental communicationExcellent storytelling, presentation, and persuasive skillsExpert in Smartsheet/Excel capabilitiesConcise impactful communicator (written and verbal)Nimble business mind with a focus on developing creative solutionsMarketing experience preferredFinancial services/insurance experience preferredExecutive presence and the ability to work in various contexts within the organization is a must

Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $180,600.00 to $244,400.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES

If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.