Account Manager, SaaS/Health Data/Analytics (Signal)

There's likely a reason you've taken the time out of your busy day to review this opportunity at PulsePoint. Maybe you're in need of a change or there's “an itch you're looking to scratch.” Whatever the reason, ask yourself the following questions:Do you want to join a company that takes pride in the work they do?Do you want to work for a company that helps you navigate your career and invests in your development?Is having an open and transparent leadership team important to you in your next role?If you answered yes to the above questions, you are in luck… PulsePoint is hiring!

A bit about us:PulsePoint is a fast-growing healthcare technology company (with adtech roots) using real-time data to transform healthcare. We help brands and agencies interpret the hard-to-read signals across the health journey and unify these digital determinants of health with real-world data to produce the most dimensional view of the customer. Our award-winning advertising platforms use machine learning and programmatic automation to seamlessly activate this data, making marketing, predictive analytics, and decision support easy and instantaneous.

Role OverviewIf you’re looking to gain extensive knowledge of the healthcare marketing technology space, this would be the perfect opportunity for you. As an Account Manager (Signal), you will get to be part of the team that’s building an omnichannel analytics platform and contributing to the future of healthcare digital insights.

A bit about Signal: Signal is the measurement and analytics arm of PulsePoint and the HCP365 platform is an award-winning product having won the Martech Breakthrough Award and named a finalist for the PM360 Trailblazer Award. It's the only health analytics and measurement solution that provides a complete, always-on view of HCP audience engagement across all digital channels. This gives marketers and researchers unprecedented access to data insights and reporting used to inform and optimize toward smarter marketing outcomes.

What you’ll be doing: Lead the pre-to-post client lifecycle from the Account Management and Customer Success standpoint of a SAAS business model for Omnichannel analytics solutionOnboarding and implementation of our solution for a new clientData analysis and insight generation:Client requests to look at their website and other traffic, determining what % are physicians vs. nurses?What are the sources of traffic driving HCPs to my website?Which keywords have the highest % of HCP clicks?Manage Salesforce, Account planning, Client stewardship, Relationship management, Sales cycle, Revenue projectionsSolve client data questions, support sales, and become an expert of our analytics platformDevelop, grow, and maintain relationships with clients through exceptional client service.Serve as point person for all post-sale client requests and communication with client, including kick off calls, asset gathering, KPI discussions, client meetings, recommendations, troubleshootingPartner with our Client Analyst and Product Lead to develop and provide actionable insights and informed recommendations on how to maximize the value of our solution based on client needs and KPIsPartner with Client Solutions to ensure successful implementation and onboarding for clients, and troubleshoot where necessary.Support client calls with AM and Sales counterparts and virtual/in-person business reviews covering product roadmap, insights, innovations and recommendations resulting in relationship and revenue growthCoordinate billing with clients, Finance and Sales Operations teamsDevelop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.Own dedicated accountsYou must be willing and able to work hybrid (3 days a week) in our Newark, NJ office (283-299 Market Street, 4th Floor, Newark, NJ 07102)

What you’ll need to be successful in this role:BA/BS degree in Business (Advertising/Marketing/Economics) or similar education preferredMinimum 3 years experience in a client facing Account Management, Customer Success (SaaS/Tech preferred), or Media Planning role preferred; relevant internship experience consideredMust be proficient in Excel and have experience working with data / presenting charts and graphs; PowerPoint/Google Slides skills preferredStrong verbal and written communication skillsAbility and willingness to learn different tools quicklySomeone who can roll with the punches of a high-growth ever changing organizationApply now to make your mark and be part of an award-winning team!

What we’ll give to you:Comprehensive healthcare with medical, dental, and vision options, and 100%-paid life & disability insurance401(k) MatchGenerous paid vacation and sick timePaid parental leave & adoption assistanceAnnual tuition assistanceBetter Yourself Wellness programCommuter benefits and commuting subsidyGroup volunteer opportunities and fun eventsA referral bonus program -- we love hiring referrals here at PulsePointAnd there’s a lot more!

Target salary range: 75-85k base + 10 percent target annual bonus based on company and individual performance + up to 5k/quarter quarterly incentive plan

Selection Process:Initial Phone Screen (30 mins)Hiring Manager Interview (45 mins)Team Interview: 2 members of the Signal AM team (30 mins together), 1 Signal seller (30 mins)VP of Account Management (30 mins)Chief Commercial Officer (30 mins)

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