Customer Service Representative

Immediate need for a talented Customer Service Representative. This is a 03+ months Contract opportunity with long-term potential and is located in Enon, OH(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 24-18004

Pay Range: $15/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities

Provide an exceptional customer experience via phoneTroubleshoots and resolves discrepancies in customer’s loyalty accountsAccurate and detailed data entryReviewing and making necessary changes and/or updates to Speedy Rewards accountsAct as an educational resource for the customersMust be able to validate loyalty account holder via information in the loyalty account databaseReceives and responds to emails, reports, and other customer service departmental records as neededMaintain knowledge of current promotionsSearches, interprets, selects, and codes documents and records as neededOperates various office equipment, software and/or tools required by the customer service department to complete assigned tasksCommunication with peers and leadership through online servicesAnswers and responds to incoming phone calls regarding support relative to the customer service departmentCommunicates clearly and accurately with customersReports global issues to the customer service leadershipMaintains operating knowledge of systems utilized by the customer service departmentTrains and develops new and existing personnelAbility to influence how customers react to the Speedway brandAbility to speak in a non-scripted service and communicate effectivelyAbility to make decisions, correct issues, and solve problemsUrgency to assist the customer and resolve high-conflict situations

Key Requirements and Technology Experience

High School Diploma or GED.Experience with Word, Excel, and other MS Office Suite applications.Effective listening, telephone, verbal, and written communication skills.Accurate computer keyboard and data entry skills.Ability to learn new products and technology quickly.Positive, professional attitude and adaptive to change.Ability to sit for extended periods of time in a relatively stationary position.Ability to perform repeated bending, standing, and reaching.Ability to occasionally lift up to 25 pounds.

Our client is a leading Convenience stores chain Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.