Technical Support Analyst - Senior
📋 Role Overview & Responsibilities
Immediate need for a talented Technical Support Analyst - Senior. This is a 12+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:24-18696
Pay Range: $38 - $40/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities
Provides technical and product support of systems and procedures within Treasury Solutions.Provides client outreach and support for various migrations or changes impacting client use of Treasury products.Supports testing of new or enhanced applications and client testing of application upgrades/changes.Ability to diagnose and resolve more complex user issues and provide user trainingDocuments system issues and resolutions and escalates to team lead/manager when necessaryAdheres to and follows all applicable policies and proceduresProactively escalates issues and risks to leadership's attentionResponsible for general support and delivery of low to moderate level complexityClient Transitions Management Team initiatives and projects.
Key Requirements and Technology Experience
'Bachelor’s Degree in Business, Finance, Technology or Accounting.Experience in banking, financial services, treasury and/or cash management.Experience in ACH, Wire, SWIFT and Lockbox banking applications.
Our client is a leading Banking and Finance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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