Install Operations Manager

People-powered

Quadient helps people connect with what matters, thanks to solutions that enable our customers to create meaningful and personalized interactions. Want to commit your talent to an organization that truly values your contribution? Looking for a place where you can be a game changer, innovate, and unleash your true potential? We call it: The Power Of You.

What you will do

Manage the Installation Operations team responsible for the site readiness, logistics and configuration of our customer implementations.Lead a team includes Logistic Coordinators, Hardware Installation Specialists, and Software Configuration Operators.Gain product knowledge of the hardware solution, including specifications of the hardware, installation requirements, and spare part best practicesCollaborate with various stakeholders across our organization on projects to increase our installation efficiency and customer satisfactionDesign SLAs and KPIs around installation operations to measure the success of client installations and team performanceMaintain a backlog of installations ensuring prompt shipment, delivery and installation of productPrioritizes customers and backlog across the team resources to serve customers in a logical manner that delivers on revenue objectives while balancing team capabilities and capacity.Ensures the team adheres to defined processes and completes tasks in accordance with project timelines set for each launch.Documents all activities in Salesforce.com/TalkDesk.Promotes company culture and vision.Provides training, mentorship, strategic and tactical guidance to the team through daily/weekly 1:1’s interactions, stand-ups and planning meetings.Supports the project management team and is prepared to jump-in and execute tasks and escalations, as necessary.Occasionally provide on site trade show supportFosters a culture of capability and accountability within the team.Effectively builds partnerships with internal teams and stakeholders.Stays up to date on products, business processes and technology and promotes the same within the team.Performs other duties as required to support organizational success.

What you Bring

College degree preferred or equivalent experience.3+ years managing a team of remotely working individual contributors in an installation/project driven environment Salesforce CRM experience a plus.Excellent organizational skills with the ability to multi-task and adapt as priorities change.Strong inter-personal skills with the ability to communicate effectively with a variety of stakeholders.Possess demonstrated ability to perform detailed analysis and translate client needs.An ability to coach, influence, develop, motivate and empower employees to achieve their best while maintaining high employee moraleStrong inter-personal skills with the ability to communicate effectively with a variety of stakeholders.Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, OutlookEligible to work in the United States without sponsorship.Must be able to pass a background check and drug screening.May include some travel

This position has a salary range of

$62,900.00 - $94,400.00

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Our Benefits Overview

Company subsidized Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Strong Company MatchLife & Disability Insurance – Company SponsoredPaid Vacation, Sick Leave and 12 Company HolidaysCareer & Leadership DevelopmentTuition Reimbursement ProgramCompany Sponsored Groups

About Quadient

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages. Quadient has been helping customers since 1924. (That’s right, almost 100 years!). We are the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences. Because connections matter!

We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are. Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together.

The above position statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.

Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

If you need assistance with the application process, please email us at US.LOA.Accomodations@quadient.com.