Branch Manager

Queenstown Bank is Celebrating 125 Years of Community Banking! Come Join a Team that is Working Together to Enhance the Lives of our Colleagues, Customers and the Community Every Day!

Summary: This position is responsible for overseeing the administration and efficient daily operation of a full-service, community bank branch. Position will ensure superior levels of customer service; foster a positive, developmental and results-focused atmosphere; provide support, guidance, and training to their team while embodying the culture and leading by example; perform duties at a professional level; ensure the overall efficiency of their branch; develop new deposit and loan business; promote the sales and service culture through coaching, guidance and staff motivation; achieve individual and branch goals through new business sales, referrals and retention of account relationships.

Duties and Responsibilities:Engage in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.Motivate and monitor cross selling efforts compared to goals.Meet with customers to discuss needs or concerns and present appropriate Bank services.Direct and supervise all operational aspects of the branch including customer service, human resources, administration, facilities, and sales; maintain the overall performance and appearance of the branch. Acquire and maintain a working knowledge of Teller and Platform duties.Process, solve, and answer complex customer transactions, problems or inquiries.Provide ongoing training and coaching to associates regarding operations, policies and professional development.Approve time off requests; schedules staff ensuring adequate coverage and present monthly schedules in a timely and efficient manner. Ensure the branch is organized, maintained in a neat, professional, clean, and attractive manner and has supplies and resources to service customers.Approve or decline credit requests within approved lending limits; submits credit requests to proper authority for approval.Interview loan applicants; explains loan options, rates, terms, and collateral requirements; assist customers in the completion of credit applications.Obtain credit reports and other verifications as required and analyze credit data; consult with the Chief Credit Officer or other lending personnel when appropriate; advise loan applicant of decision; submit necessary documentation to loan administration for processing; and assist with loan closing. Refer mortgage and commercial loan requests to the Regional Lending Team. Work closely with the Bank Security Officer to maintain an updated security plan for the branch.Participate in various internal committees.Perform personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment.Attain established Bank and branch goals through active participation in sales management programs.Represent and promote the Bank within the community; work with the Marketing Department in coordinating branch events. Assure compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations.Perform other related duties as assigned by management. Qualifications:Bachelor’s Degree preferred, or equivalent combination of education, training, and experience required. Minimum 5 years of Branch Management experience preferred.Ability to play a positive role in the development and growth of branch staff through excellent communication skills along with strong delegation skills ensuring a highly cross trained staff.Consistently applies superior decision-making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits.Able to assume responsibility for various branch functions in the absence of staff members or in overload situations.Excellent organizational, communication and time management skills Ability to provide leadership, supervision and training for employeesDemonstrated ability in organization and delegation skills.Focused on customer serviceFamiliarity with recruiting and staffingEager to expand branch with new accounts, clients and businessesSolid knowledge of bank software and Microsoft office.Able to analyze problems and strategize for better solutions

Physical Demands and Work Environment:Mobility sufficient to perform activities required of position, including travel to branch locationsManual dexterity for the functional operation of office equipment, such as computers, calculators, etc.Ability to actively engage in necessary communications with both internal and external customers.

Queenstown Bank is an Affirmative Action / Equal Opportunity Employer. Queenstown Bank is an E-Verify participant.