Voice Network Engineer

Job Title: Network Voice EngineerLocation: Dallas, TX 75201(Day 1 Onsite)Mode: Contract (12+ Months)

Technical Skills.Expert level understanding of the following Cisco Unified Communication ProductsCUCM 11.5 and laterCUC 11.5 and laterCisco Emergency Responder(CER) 11.5 and laterSIP Trunks, E1/ T1(CAS,CCS), FXS /FXO etc.,Gateway protocols: H323, SIP, MGCP, SCCP.IM Presence & JabberCisco SIP/SCCP Phone registration and troubleshootingAble to analysis the SIP/MGCP/H323 logsAble to configure analog gateways/phones as per the customer requirements and standards.Good understanding of UCS machines, ESXI, CIMC etc.Deep understanding of Media resources and can configure them in real time as per customer need.Good knowledge of Webex Control Hub and Cisco Cloud related to Cisco Voice infrastructure.Good understanding and basic troubleshooting skills of switching – LAN, WAN, VLAN, Voice VLAN, VTP, STP, PoE, Ether channel, HSRPGood understanding and basic troubleshooting skills of any recording server like Higher Gound(preferred), Nice Perform 4.5 and later. Key SkillsAbility to analyze, configure and troubleshoot large Cisco voice networks.Confident communicator in both verbal and written communications, that can explain technology to non-technical audiences.Proven planning, prioritization and organizing skills.Knowledge in incident and problem management practicesPossess strong analytical, attention to detail, coordination, reporting and problem-solving skillsImplement effective and efficient policies, processes and procedures. Where possible look for automation opportunities.Be responsible for the day-to-day incidents and problem management central function across the team.Be responsible for data analysis trends and reporting to senior stakeholders in both the business and technology sideReport on the governance of specific KPIs and develop recommendations and run with ad-hoc projects to improve quality adherencesA proven track record of collaborating in a global environmentExperienced in stakeholder engagement and managementDrive for continuous learning, results orientation and teamworkAbility to drive change through innovation & process improvementProven crisis management skillsProven leadership skillsProvides consultation to independently solve problems in broad, complex, and unique networks with mixed media and protocolsProvides systems/product training both internally and externally and intellectual property materialStrong English language knowledge and fluency Qualifications /Certifications:CCNA and CCNP in Cisco Voice Collaboration(required)CCIE Written or Lab (Add value)