Desktop support/Sacramento, CA
📋 Role Overview & Responsibilities
Hi
We are looking for Computer Client Support Analyst, Asc Onsite/Sacramento, CA can share your resume at pkumar@radiansys.com
Requisition ID: PCGJP00002604Requisition Title: (Agile1)Computer Client Support Analyst, Asc Onsite/Sacramento, CALocation: Sacramento, CAContract W2 onlyschedule will be Monday through Friday, starting between 6:00 am-9:30 am.****PLEASE ATTACH TYPING TEST RESULTS IN THE SUBMISSION.
What are the top personality traits or skills sets that make a contractor successful at the TSC?- Windows Microsoft application experience- Troubleshooting IT related issues (preferably with call center experience)- iOS (iPhone, iPad) application support and troubleshooting- Computer networking experience, including LAN, Wi-Fi, printers, and peripheral device- Driven to help and support clients with outstanding customer service.- Ability to meet attendance expectations.
Minimum Qualificationso High School Diploma or equivalento 1 year of IT service/help desk operations experienceo Complete service requests and troubleshoot computer and device problems via the telephone & web channelso Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environmento Strong client customer skillso Ability to learn quickly and transfer essential knowledge to team memberso Capable analytical skillso Teamwork is essentialo Strong communication skillso Demonstrates work quality and efficiencyo Open and adaptable to changeo Passion for safety
Desired Qualificationso Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience.o 1 year of general customer service experience in retail, or call center sales or service roleo IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installationo Qualitative and quantitative analytic & problem solving skillso Ability to learn new concepts quicklyo Organizational skillso Advanced verbal and written communication skillso Proficient in Microsoft Excel and Wordo Is able to work independently or as part of a teamo Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IPo Adheres to Work Instructions and/or processes as defined in Run - Books and Playbookso Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline
Regards,Pinku KumarTalent Acquisition – Radiansys Inc.39510 Paseo Padre Pkwy #110, Fremont, CA 94538Direct: 510 790 2000 Ext 1006Email: pkumar@radiansys.com
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