Client Relations Partner

PRACTICE OVERVIEWRadiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Our support team is a vital force within the practice, using their gifts and talents to improve the overall healthcare experience. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

POSITION SUMMARYRadiology Partners is seeking a Client Relations Partner accountable for building and managing relationships with client billing teams, managing special projects for Revenue Cycle, and working closely with internal and external billing teams. Encourages communication in the workflow for continuous improvement. The position will focus on managing relationships with billing teams, reviewing metrics and implementing special projects for Revenue Cycle process improvement.

POSITION DUTIES AND RESPONSIBILITIESManage relationships with client billing contacts and serve as primary point of contact for questionsIdentify key trends and work with internal and external billing teams to resolve issuesAccountable for reviewing key revenue cycle metrics and working with internal or external billing team to improve resultsLiaise between cross-functional teams- both within Radiology Partners and clients- to ensure optimal delivery of service and client satisfactionCollaborate with billing teams and track implementation of process improvement initiativesLead the development and execution of special projects for the Revenue Cycle teamCoordinate resolution of issues and concerns regarding claims processing and billing issuesMaintains knowledge of and ensures compliance with state and federal laws, regulations for Medicare, Medicaid, managed care and other third party payersManage multiple clients at onceWorks with clients to solve difficult payment problems including claims processing and billing issues across the revenue cycle as well as escalated patient complaintsLead the planning and coordination of meetings

DESIRED PROFESSIONAL SKILLS AND EXPERIENCEB.A. or B.S. in Business Administration or related field from a four-year College or University preferred5+ years of supervisory experience in revenue cycle in a fast paced, high volume environment2+ years of experience in an A/R consulting roleDemonstrated knowledge of Healthcare reimbursement/collections, medical billing, CPT/ICD9/ICD10 coding, financial reporting and management, with a strong knowledge of the collections processRadiology Revenue Cycle and Billing experience is preferredExcellent inter-personal, verbal, and written communication skillsAdvanced computer skills and proficiency in MS Excel and PowerPoint required; intermediate skills in MS Word and Outlook requiredDemonstrated ability to successfully lead process improvement projectsExcellent relationship building skills and aptitude for working collaboratively with cross-functional groupsStrong communications skills; ability to listen attentively and to communicate information clearly and effectivelySelf-starter with high degree of drive, initiative, and follow through

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

The salary range for this position is $60,000.00 - $75,000.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

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