Clinical Support Specialist

Schedule: Monday - Friday 2:30pm - 11:00pm PST

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities, the core of our success lies in its commitment to a better healthcare experience. When you join us as a Radiology Reporting Coordinator you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:Collaborate with clinical operation teams with the primary focus of supporting all clinical applications related to radiologist dictations and reporting.Work and communicate with radiologists providing RIS support, as needed.Work with the System Solutions Team to implement and adjust workflows to improve efficiencies in case distribution and management.Manage all radiologist worklists including but not limited to: All Problem, All Pending Dictation, Critical Results, All Pending, and All Suspended. Escalating concerns as neededCollaborate with Clinical System Solution Teams to test and implement new software and functionalities related to radiologist workflows.Present findings and recommendations as part of workflow and software implementation.Answers incoming calls in a courteous and professional manner; following established protocols.Call referring physicians to assist radiologist with delivering critical results findings, following established protocols.Participate in various projects and/or meetings, and complete other tasks as assigned by management.Provide coverage for all positions within case management and reporting division as needed.

If You Are:Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

To Ensure Success in This Role, You Must Have:Bachelor’s Degree in clinical or science-related area or equivalent work experience preferredTwo (2) years in Health Care communications and/or customer service work experience preferred.Multi-vendor IS experience with RIS/PACS.Demonstrate strong customer service, multitasking, critical thinking, persuasion and analytical abilities, with superior communication and interpersonal skill.Able to exercise a high degree of initiative, judgment, discretion and decision making to achieve organizational objectives.High level of proficiency and demonstrated effectiveness in problem determination and resolution.Working knowledge of Microsoft Office Products.