Contact Center Agent
📋 Role Overview & Responsibilities
We’re Hiring! Our key client in the Legal industry is growing like crazy and adding to their team. We have a Contact Center Agent role on the team.
Pay Rate: $19.00/hr. on W2Work Type: Onsite – Phoenix, AZ 85034Training: Training will be for 5 days. Training will be 8:00 AM - 4:30 PM PST / 11:00 AM - 7:30 PM ESTAcademy: The Academy will be 10 days. The schedule will be the work schedule. Workers will begin taking calls during the Academy.Work Schedule: Monday – Fridays | 9:30 AM - 6:00 PM PSTDuration: 9-month contract (with possible extension and conversion)
Job Overview:The client’s Class Action business operates a call center to handle potential claimant inquiries and claims.The incumbent for this position is responsible for answering inbound and outbound calls, and processing email, chat, and callback interactions.Key Responsibilities:Professionally answer calls and address caller inquiries as needed.Route calls as needed to appropriate resources.Perform research using available resources as needed to provide required information to callers.Identify and escalate more complex issues to the research team.Complete necessary administrative work as needed and complete call logs accurately.Other projects as assigned by supervisor.Qualifications:HS Diploma/GED.Good verbal and written communication skills.Dependable and able to adhere to the schedule.Effective problem-solving skills.Effective listening skills.Customer service orientation.Attention to detail.Ability to work effectively in a high volume and sometimes stressful work environment.Ability to read, write, and speak English.Ability to sit at a workstation for long periods.
Raise PBC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans' status, sexual orientation, or any other characteristic protected by law. Raise PBC is an equal-opportunity employer encouraging diversity in the workplace.
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