Field Service Engineer

Job Summary

The Field Service Engineer is responsible for providing onsite system diagnostic and analytical support to customers within a geographic territory, or assigned to a specific account, supporting the customer. Specifically, the FSE responds to customers' systems failures by way of computer hardware service, testing, diagnostic analysis, and systems analysis of hardware, storage area networks, and system configurations.

What We're Looking For

Enterprise-level datacenter hardware service support, working with the following OEMs: HP, Dell, IBM, EMC, NetApp Solid technical aptitude Understanding of different equipment with the ability to grasp new products/concepts Demonstrated experience providing Customer Service (may be internal to organization) and ability to put the customer needs first. CCNA, CompTIA A+, Server + certs are a plus Must possess a valid driver's license and an appropriate driving record based on the position travel requirements.

Bonus Points

Certification and other hardware certs from vendors such as Dell, IBM, HP, etc. are helpful. Bachelor's degree in related field (i.e. Computer Science, Engineering) or equivalent experience preferred.

location: Omaha, Nebraska

job type: Permanent

salary: $65,000 - 75,000 per year

work hours: 8am to 4pm

education: Bachelors

Responsibilities

Provides onsite technical customer support

Ensures timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction. Must be able to be scheduled for work on shifts occurring at any time of day. Provides effective problem analysis and identification remotely before arrival at customer site; determines needed parts and documentation to minimize down time and multiple trips Performs service in a cost effective manner. Displays professional attitude and courtesy while on site. Maintains effective communication with customer and our customer support center during repair process and any projected delay. Analyzes software and hardware error logs, utilizes diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair. Analyzes, diagnoses, troubleshoots and repairs hardware, storage area network and systems configuration and compatibility problems. Utilizes multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes. Follows customer specific repair procedures. Assesses current and future customer needs based on usage of the system.

Inventory / Parts Management

Determines needed parts and quantities based on contracts in service area. Returns bad or excess parts in a timely manner. Manages accurate inventory count, daily and as required and performs bi-yearly physical count inventory.

Administrative

Accurately completes and timely returns audit forms, email replies, timesheets and expense reports. Attends and participates in regularly scheduled team meetings. Accounts for all activities correctly using Field Point time reporting utility.

Qualifications

Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors

Skills

Field ServiceTechnical Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.