Account Manager - Specialty Insurance - Excess and Surplus

Position Overview/Summary:Within Hanover Specialty Insurance Brokers, a Wholesale Brokerage and Managing General Underwriting operation, the Associate Account Manager Specialty role provides agency support services to the account management and underwriting team. Will interface with agents and underwriters under the supervision of the Account Managers and Brokers. Their knowledge of excess and surplus compliance requirements and business processes is applied to all assignments and must have a solid understanding of key drivers and measures of success for the business

Key Responsibilities/Essential Functions:• Responsible for creating and generating invoices for new and renewal policies and email to agents and underwriters.• Assist Account Manager with onboarding new accounts, including data entry of account and policy information in AMS360.• Other specific duties may include sending out renewal letters, following up on open items, handling E&S compliance items, ordering loss runs, assisting with follow-up on payment as needed per monthly Account Receivables.• Develop and maintain strong relationships with Account Manager, Agents, and Underwriters.• Provide quick and flexible response to all requests.• System maintenance and data cleanup when necessary.• Assist with documentation and implementation of tax rate changes for assigned states.

Skills/Experience/Competencies:• Minimum 2-3 years of Property & Casualty Insurance experience• Surplus Lines or Wholesale Brokerage experience • Bachelor Degree preferred, not required• Foundational knowledge of Commercial Insurance• Ability to effectively manage multiple priorities with attention to detail and deadlines• Proficiency in Microsoft Word and Excel, comfortable using Teams for Video calls/meetings• Ability to communicate clearly and professionally with internal and external stakeholders, both in writing and verbally• Aptitude to gain skills and solve problems as the technology progresses• Ability to synthesize analyze and reconcile data• Effectively plans and organizes their work to achieve desired outcomes• Demonstrates strong attention to detail in order to follow up on possible issues and gather additional documentation.• Makes decisions in an informed confident and timely manner• Easily adapts to new different or changing situations requirements or priorities. Has an understanding and appreciation of individual differences.• Cultivates an environment of teamwork and collaboration• Ability to develop solid working relationships with agents and various levels of leadership• Proposes workflow/procedural changes to increase efficiencies and accuracy.• Experience with AMS360 a plus.• Reliable and comfortable working in a hybrid/remote work environment

Physical Demands and Work Environment:(The physical demands and work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)• Ability to use a personal computer and other standard office equipment• Ability to routinely lift up to 40 pounds.• Frequent walking, standing, and sitting in busy office environment on a daily basis.• Ability to perform redundant tasks, invoicing and one off projects.

EEO Statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.Randstad