Bilingual Customer Service Representative
📋 Role Overview & Responsibilities
HYBRID Role - Temp to HireTraining hours (100% in office first 8 weeks - no exceptions): Mon-Fri 9am-4:30pmPost training hours (38.75 hours/week): Flex hybrid days between 11am-8pmMUST BE BILINGUAL in SPANISH & ENGLISH
Key Responsibilities:Processes business requests according to government regulations, contract provisions and internal procedures and controls. Adheres to high standards of professional conduct consistent with the delivery of excellent customer service.Provides outstanding quality customer service by demonstrating and understanding customer needs and emphasizing timely responses.Maintains current knowledge of contract and product provisions, administration of Nationwide products, processing systems and related federal and state regulations.Integrates lean methodology into daily interactions through problem-solving meetings and team huddles.Consults and interprets contract provisions for current and past products and assumed business for policyholders, agents/brokers and other operating units. Includes understanding topics that require insurance or securities license and registration and understands when and how to route those inquiries to the properly registered representative.
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This position is located in Columbus, Ohio Metropolitan Area with potential relocation and sponsorship assistance depending on candidate qualifications.
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