Collections Specialist

Title: Collections Specialist Location: 13200 Paul J Doherty Pkwy, Fort Myers, FL 33913 Duration: 10+ months (Temp to perm based on performance) Additional Details:Candidates must be within a commutable distance to the Fort Myers Florida facility.Role would be almost entirely remote after the first few weeks - at start of assignment onsite training would take place a few days per week. Occasional onsite for team functions may be required during assignment.Interview process will be made up of 2 interviews, both video (Teams or Zoom) Job Description: Understand and adhere to all corporate guidelines for pricing, legal, product, SOX (Sarbanes Oxley) and country-specific laws.Evaluate credit history, review, and help Deal Hub prepare Sales Agreements with Sales for non-standard terms before presenting to Client; provide updated language, calculation of credits for re-writes and recommendations for edits or further approvals before submission to Client.Start collections process through automated iCollections collections workflows, combining direct collection efforts via phone and email to the Client.Collections performance: responsible for collecting payment for assigned invoices, measured on success of invoices collected in each aging category, frequency of Client contact, cash collected and managing unapplied cash and credits with refunds / applications.Support B2B rolling regional portfolio of invoices handling ? 600 transactions targeted at the beginning of each quarter.Responsible for 90/60/30/0 transactions documenting actions and touch points to meet target goals for receivable funds.Frequency of interaction with client on invoice status (payment dates / Payment promises / issue resolution / etc.)Touchpoint Cadence: responsible for maintaining contact with Internal and External stakeholders to resolve payment, measured on average of days since last contact by transaction utilizing MS Word/Excel/PowerPoint and OutlookIdentify Client issues early and escalate to management and sales.Provide recommendations for enforcing terms or preparing a payment plan directly with the Client.Coordinate with the Order Management teams to validate Clients outstanding balance or refund any overpayment coordinating with Cash ApplicationsCoordinate with the Portal team to support electronically invoicing and collecting through Client’s portals.Preparation of credit memos and accurate coding depending upon the nature of the credit.Provide monthly reports to management and Sales on all balances ?(USD)10K 60 days + delinquent.Meet and exceed all individual monthly & quarterly cash collection, delinquency, unapplied cash, DTC & UTC targets.Demonstrated ability to present updates to internal and external stakeholders as needed.Proficiency in MS office, Word, Excel, and PowerPoint Skills and Qualifications Required:1 or more years of related office experience in one of the following areas: Customer Service, Collections, Sales Support.Proficient in MS Word, Oracle, and a CRM system knowledge a plus.Above average proficiency in MS Excel (Creation of formulas, sorting, filtering, and general spreadsheet manipulation)Excellent oral and written communication skills.Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization.Effective listening skills, excellent customer service skills and strong initiative.Ability to work in a fast-paced, high-pressure environment.Excellent time management skills and ability to meet tight deadlines.Strong analytical and problem-solving skills and attention to detail.Ability to adapt to a constantly changing environment.Strong interpersonal skills and strong team playerAbility to build strong internal/external business partnerships. Who you are:Motivated, high-potential performer, with demonstrated ability to influence and lead.Strong communicator with excellent interpersonal skills.Able to solve complex problems and successfully manage ambiguity and unexpected change.Teachable and embracing of best practices and feedback as a means of continuous improvement.Consistently high achiever marked by perseverance, humility, and a positive outlook in the face of challan. We are an equal opportunity employer. It is our policy to provide employment, compensation, and other benefits related to employment without regard to race, color, religion, sex, gender, national or ethnic origin, disability, veteran status, age, genetic information, citizenship, or any other basis prohibited by applicable federal, state, or local law.