Sales Support Specialist
📋 Role Overview & Responsibilities
Sales Support Specialist #2293
Position Summary:An industry leading organization in the data space is looking for a Sales Support Specialist to join their growing team! In this role, you will be working internal Sales and other departmental contracts to get customers on-boarded with the applicable solutions, as well as general queue management to resolve a multitude of issues and questions from customers and the Sales teams, including lead routing, collaboration with Billing, Credentialing, Legal and other internal teams. This role is ideal for who is a fast learner, detail-oriented, and comfortable being a POC for customers and internal teams and processing a steady stream of tickets or requests in a fast- paced environment.
Experience and Education:Bachelor’s degree in computer science or equivalent experienceExperience managing accountsExperience working with multiple levels of leadershipExperience working with internal and external customersPrevious experience in an enterprise support or portfolio managementProven track record in small project or initiative managementExperience working with Sales and legal department, a plus
Technology Skills and Strengths:Sales operationAccount managementCustomer supportCustomer relationCLM (contract life cycle management)TicketingContractsReportingKPIsO365(Excel)PDFsAnalytical and quantitative skillsVerbal and written communicationTime managementOrganizationalSQL, a plusSalesforce, a plusTableau, a plus
Primary Job Responsibilities:Generate leads and build relationships planning daily work schedules to call on existing/potential sales outlets.Work collaboratively with sales manager to drive sales campaigns which will uncover leads.Manage a portfolio of new clients during the onboarding process.Act as liaison for Sales and customer among multiple teams (Billing, Credentialing, Infosec, API, Legal, etc.) in support of helping Sales onboard new accounts.Achieve sales goals by assessing client needs, following a defined selling process with potential buyers, utilizing product demos and presentations.Respond to customer inquiries and complaints.Contract draft review to ensure operational compliance.Generate & distribute daily and monthly reports for various sales and usage metrics.Engage professionally with multiple levels of leadership.Learn new systems and technology to enable process improvements (Salesforce, internal CRM).Other general support items as needed to support the Sales process.
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This position is located in Miami-Fort Lauderdale Area with potential relocation and sponsorship assistance depending on candidate qualifications.
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