Transit Training Instructor

WThe Training Instructor is responsible for developing, implementing, and administering operator training and staff development programs to support RATP Dev’s mission and culture for exceptional customer service.

Minimum Qualifications

Profil de candidat recherché :

Must have a High School Diploma or equivalent.Must be at least 21 years of age.Must have a minimum of five (5) years of experience in a mass transit environment.Must have a Class B CDL (DC, MD,VA) with Passenger and Air Brake endorsements.Ability to pass a drug screening, DOT physical examination and background check.Must have a clean motor vehicle record with no DUI's in ten (10) years and no more than two moving violations or at fault collisions within the last three (3) years.No more than one (1) moving violations in the last twelve (12) months.Proficient in Microsoft Word, PowerPoint and Excel.Proven organizational, verbal, written, and relational communication skills with ability to appropriately interact with employees of all levels including bus operators, customers, senior management, client representatives, union officials, and the public. Ability to work flexible hours and varied work schedules including early morning, late night, weekends, and holidays.

Job Responsibilities

Train, evaluate, and monitor all staff (Administration and Bargaining Employees)Conduct classroom and field training, give performance feedback, and conduct on-board and shadow observations when required to ensure compliance. Assist in the development of customer service training and refresher training programs, writing training materials, monitoring operator performances, and making recommendations regarding employee training to improve customer service. Confer with management to gain knowledge of work situation requiring training for employees to better understand changes in policies, procedures, regulations and/or technologies.Formulate teaching outline and determine instructional methods.Select or develop teaching aids, such as training handbooks or materials, demonstration models, visual aids, or computer tutorials.Conduct and schedule training sessions.Participate in identifying program needs and obtaining technical data.Maintain training records.Assess effectiveness of training programs and processes.Monitor and report program results.Advocate changes and recommend direction of program to improve performance.Perform support functions in the training department. Conduct new driver orientation.Design and implement refresher training.Coordinate Return to Work training for employees.Prepare and maintain accurate training records for all employees ensuring compliance with RATPDEV and Client requirements.Work closely with the Fixed Route Services with regard to operator training issues.Work closely with Fleet Maintenance with regard to mechanical training issues.Performs other duties as assigned.

Knowledge, Skills, And Abilities

Ability to work a varied work schedule sometimes with minimal notice.Ability to develop and present training curriculum, to document performance, to counsel employees, to keep detailed records.Highly developed communication and interpersonal skills and the ability to work effectively with a diverse population.Establish and maintain cooperative and effective working relationships with others.Ability to read, interpret, apply and explain rules, regulations, policies and procedures.Skill in identifying training solutions to business problems and developing curriculum, material and classes to meet customer needs and foster the company philosophy.Skill in oral and written communication including the ability to make group presentations and facilitate learning for employees with diverse jobs, practices, and techniques.Knowledge of group processes, group dynamics and interpersonal relations.Ability to plan and budget for various training programs.Ability to assess training needs, formulate training objectives and measure effectiveness of training programs.Strong planning, organizational and time management skills.Working knowledge of Microsoft Office Suite, Office 365, and SharePoint.Ability to edit films.Skills in using computers and related software.Ability to deliver training.Ability to develop and maintain current knowledge of training practices.Ability to work with frequent interruptions and changes in priorities.Public speaking , presentation, and facilitation skills.Creative and Curiosity.Effective written communicationSelf-Starter who can work with minimal supervision.Excellent customer service skills.

Safety Sensitive Position

This position is identified as a safety-sensitive position. An employee in this position is required to participate in the Employer’s testing program for prohibited substances. Participation in this program is a condition of employment with RATPDEV. A safety-sensitive employee is randomly tested for prohibited drug use or alcohol misuse while the employee is performing safety-sensitive functions; just before the employee is to perform safety sensitive functions; or just after the employee has ceased performing such functions..

For internal candidates, the following will also be reviewed for consideration:

Attendance RecordCustomer Service RecordAccident/Incident History

We are an Equal Opportunity Employer and Welcome Diversity to our Teams.

Compétences

TRAINING