R
Contact Center Architect
Work Model
📍 Orlando, FL
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
📋 Role Overview & Responsibilities
Responsibilities: Design comprehensive contact center solutions integrating telephony, chat, email, and social media channels.Experience in implementing CRM solutions (Salesforce, Sprinklr, etc.)Evaluate and integrate industry-leading systems such as Avaya, NICE, and Zendesk to enhance operations.Enable seamless omnichannel communication to ensure consistent customer experiences.Implement AI and automation solutions for tasks like virtual agents and sentiment analysis.Ensure adherence to security standards, compliance requirements, and performance optimization. Requirements: Degree in Computer Science or related field or a minimum of 5 to 7 years of experience in architecting contact center solutions.Proficiency in cloud platforms and contact center technologies, including Avaya, NICE, Zendesk, or others.Strong programming skills in Java, Python, or JavaScript.Excellent communication and collaboration abilities. Preferred: Industry certifications (e.g., CCNA, AWS Certified Solutions Architect).DevOps experience and familiarity with agile methodologies.
Frequently Asked Questions
How do I apply for the Contact Center Architect position at RCG Global Services? ▼
Click the “Apply for this Position” button on this page to submit your application directly to RCG Global Services without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Orlando, FL with potential relocation and sponsorship assistance depending on candidate qualifications.
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