Onsite IT Support Specialist ( White Glove )

Job Title: Onsite IT Support Specialist

Job Function: This role provides on-site technology support to our client's attorneys and staff in an assigned office location.

Job Type: Full time permanent

Location: 100% onsite in Chicago, IL

About RCM

RCM Life Sciences & IT is a leading provider of IT Business Solutions and Engineering Services to over 1,000 clients in the commercial and government sectors. RCM partners with clients to define implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.

Scope of Job

This role provides on-site technology support to our client's attorneys and staff in an assigned office location . Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of our client's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.

Our client is a full-service and leading defense litigation law firm who faithfully serves their clients with more than 1000 attorneys, across 42 offices in the United States and one in London. Founded in 1978, they rank among the top 200 law firms identified by The American Lawyer and 53rd in The National Law Journal's survey of the nation's largest law firms.

Responsibilities

Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires. Collect and track equipment from departed end users following standardized asset tracking procedures. Provide support for video conferencing and related A/V on-site systems. Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems. Coordinate user requirements with regional supervisors, management, and other IT teams. Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills. Collaborate with other team members on tasks or requests, in an efficient and expeditious manner. Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office. Adhere to organizational change management processes. Perform special duties, tasks, or projects, as required.

Required Qualifications

Thorough understanding of PC hardware and software Windows 10Microsoft Office 2013 - O365 Desktop client and web-based applications Cloud services (Azure) Active Directory Audio/Video hardware Docking Stations Monitors Wireless peripherals Remote access Virtual Private Networks Citrix environments Telecommunications Laptop and desktop PCs LAN/WAN Strong analytical and problem-solving skills Excellent verbal and written communication skills Self-starter with the ability to manage own time effectively and work autonomously. Ability to lift and move items up to 50 lbs. Ability to travel, if needed Desired Qualifications

Prior law firm experience a big plus.

Education & Certifications

Bachelor's degree in Computer Science, Information Security, or another related field. Equivalent work experience may be considered. Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.

Equal Opportunity Statement

RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pay Transparency

For job requisitions posted to certain locations, RCM Technologies is required by law to include a reasonable estimate of the compensation/pay rate range. This range is specific to certain locations and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Compensation Range

Salary Range - $70,000 - $80,000/ yr.

Disclaimer

This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

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