Parts Special Projects Supervisor

This individual will provide leadership in motivating, managing, and developing the parts team members. They will manage the parts operations of the special projects team to ensure internal and external customer satisfaction. They will focus on supporting and overseeing our governmental and international parts operations.

Specific Duties Include

Demonstrate leadership in all aspects of the Parts Department and Customer Support Team. Coach and mentor Parts Department employees on a regular basis with regards to efficiency, productivity, and profitability. Ensure customer satisfaction. Work with the parts team to know the customer’s current and future expectations and work with all store departments to resolve customer concerns. Utilize company manuals and guidelines to administer parts department policy and process. Ensure excellent online ordering/buying experience. Communicate and drive proper process to team members responsible for fulfilling all orders and educate them on the importance of prompt order fulfillment and customer communication. Identify, research and recommend platform improvements. Manage the proper process regarding the ordering, distribution, and receipting of parts. Oversee the accurate recording of parts transactions, including lost sales. Ensure timely and accurate quoting of governmental and international parts requests. Ensure timely and accurate delivery of governmental and international parts. Partner with Central Parts Ordering to maintain stocking levels that meet or exceed customer expectations. Oversee monthly cycle counting process and make appropriate adjustments while practicing “zero tolerance” inventory control. Review monthly receivables with the Parts Support Center Manager. Establish collection plans and monitor aggressively. Create and monitor annual parts department goals and budget, in alignment with the organization’s financial and operational objectives. Manage parts department by the regional benchmarks established. Identify variances from the benchmarks and take corrective action. Understand and communicate the incentive programs to employees. Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members. Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer. Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long-term relationships with customers. Ensure that the company/location reputation and image in the community is consistent with RDO Integrated Controls Core Values, and that business relationships with all stakeholders are not compromised. Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources. Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives. Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements

Previous supervisory/management experience preferred Industry and/or retail parts experience Excellent customer service skills Excellent oral and written communication skills Strong computer skills Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.